Senior Support Engineer — Poland, Pioneering Local Support

Qumra Capital; Warszawa; On-site; PLN 180,000 - 280,000; Full time

Job summary

AppsFlyer is seeking a Senior Support Engineer in Poland to join our globally distributed team. You will own complex technical cases, provide English-language support, and help scale our AI-assisted workflows and tools.

This is a hands-on senior contributor role with autonomy and impact, reporting to global leadership. You will shape local support processes, build relationships with regional stakeholders, and establish the Poland office’s support function from day one.

Qualifications

• 5+ years of experience in technical support, support engineering, or similar customer-facing technical roles in a SaaS or technology environment.
• Strong troubleshooting and problem-solving skills, with the ability to work through complex cases independently.
• Strong SQL skills and experience writing complex queries for investigation and troubleshooting.
• Experience working with logs and performing deep technical and data analysis.
• Experience working with APIs, including reading documentation, testing requests, and troubleshooting integrations.
• Excellent written and verbal communication skills in English.
• Ability to manage ambiguity, prioritize effectively, and maintain sound judgment under pressure.
• A proactive, ownership-driven mindset with a strong focus on customer impact.
• Comfort using AI tools in daily workflows, with curiosity about how automation and AI-assisted work can improve support.
• Willingness to test new tools, challenge existing processes, and help the organization learn how to work better with AI.

Responsibilities

• Own complex technical and product-related support cases from investigation through resolution.
• Provide high-quality support to customers in English across written and live interactions.
• Handle ambiguous, high-impact, or cross-functional issues with strong judgment and minimal supervision.
• Act as a senior point of contact for escalations, sensitive customer situations, and priority cases.
• Mentor teammates across our global support team by sharing knowledge and improving practices.
• Use AI-based tools and internal tools effectively to improve speed, quality, and consistency.
• Help define and improve support agents, AI-assisted tools, bots, workflows, and documentation.

Skills

SQL

Troubleshooting

English communication

Problem-solving

SaaS experience

Tools

APIs

Logs analysis

Job description

AppsFlyer is seeking a Senior Support Engineer in Poland to join our globally distributed team. You will own complex technical cases, provide English-language support, and help scale our AI-assisted workflows and tools.

This is a hands-on senior contributor role with autonomy and impact, reporting to global leadership. You will shape local support processes, build relationships with regional stakeholders, and establish the Poland office’s support function from day one.