SaaS Client Support Specialist – Remote (Poland)

Optro

Polska

On-site

PLN 34,000 - 55,000

Part time

15 hours ago

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Benefits offered by this job

Monthly work from home allowance

Statutory benefits

Bonus program

Annual leave and holidays

Team events

Job summary

Optro in Poland is seeking a Client Support Specialist to join our team on PT hours. You’ll connect with clients, troubleshoot technical issues, and guide users through the Optro platform with empathy and clarity.

Ideal candidates have Tier 1 SaaS support experience, strong English skills, and are based in Warsaw or Krakow, ready to work 9 AM–6 PM PT. Join a fast-growing company recognized for leadership in risk and governance tech.

Qualifications

Must be able to diagnose and resolve technical issues with empathy and patience.
Excellent written and verbal English communication.
3+ years SaaS Tier1 customer support experience.
Bachelor's degree or commensurate combination of education and experience.

Responsibilities

Resolve client issues: Respond to client’s product functionality questions and provide troubleshooting.
Be a product expert: Learn our platform to guide on features and functionality.
Collaborate across teams: Work with engineering and product teams to elevate issues.
Work with cutting-edge tools: Use AI tools and knowledge bases to draft responses and summarize tickets.
Advocate for the client: Identify trends and propose changes to improve user experience.