Remote French-Speaking Technical Account Manager

Hyland; Polska; Teletrabalho; PLN 212 000 - 251 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote work option

Resumo da oferta

Hyland is seeking a Technical Account Manager to guide customers to successful outcomes while acting as a dedicated advocate. This remote Poland role focuses on high-quality issue resolution, customer satisfaction and long-term growth.

You will coordinate with internal teams and customers to ensure stability, provide best practices, and identify opportunities for expansion. The role requires strong communication, ECM experience, and the ability to travel up to 15% as needed, with a focus on

Qualificações

• Bachelor's degree or equivalent experience.
• Experience writing and understanding source code for support requirements.
• Understanding of network protocol layers, security layers and web technologies.
• Strong communication, multitasking and organizational skills.

Responsabilidades

• Provide technical support to customers for critical issues, coordinating cases for timely resolution.
• Conduct regular health checks and upgrade planning to ensure system stability.
• Set up and maintain a company system mirroring the customer's environment and share knowledge with team.
• Collaborate with internal teams to provide best practice advice and implement workarounds.
• Partner with cross-functional teams to meet customer needs and identify growth opportunities.
• Analyze complex issues with strong problem-solving and drive resolution with urgency.

Descrição da oferta de emprego

Hyland is seeking a Technical Account Manager to guide customers to successful outcomes while acting as a dedicated advocate. This remote Poland role focuses on high-quality issue resolution, customer satisfaction and long-term growth.

You will coordinate with internal teams and customers to ensure stability, provide best practices, and identify opportunities for expansion. The role requires strong communication, ECM experience, and the ability to travel up to 15% as needed, with a focus on