Remote French-Speaking Customer Service Specialist

Concentrix; Katowice; On-site; PLN 66,960 - 89,280; Full time

Benefits offered by this job

Private medical healthcare

Life insurance

MyBenefit points or Multisport Card

Language classes

Concentrix Academy

Job summary

Concentrix is seeking a Customer Service Specialist with French to support clients from home. You will respond to inquiries in French and English, manage calls, emails, chats, and social inquiries, and document complaints to ensure a high level of service.

The role emphasizes strong communication, attention to detail, and the ability to work independently with a reliable internet connection. Training is provided to become proficient in Concentrix processes.

Qualifications

• Language level: French C1/C2 + English B2.
• Proficient in a variety of computer programs; ability to learn quickly.
• Able to listen to understand, review, and provide solutions.
• High-developed communication skills and attention to detail.
• Stable Internet connection for work-from-home roles.

Responsibilities

• Serve as a brand ambassador; advise customers in French and English.
• Handle inbound/outbound calls for product inquiries and complaints.
• Provide multichannel written support: email, chat, social media.
• Document e-commerce complaints on platforms.
• Maintain high level of customer satisfaction and be courteous throughout.

Skills

French (C1/C2)

English (B2)

Multitasking

Attention to detail

Communication skills

Stable internet

Tools

CRM systems

Job description

Concentrix is seeking a Customer Service Specialist with French to support clients from home. You will respond to inquiries in French and English, manage calls, emails, chats, and social inquiries, and document complaints to ensure a high level of service.

The role emphasizes strong communication, attention to detail, and the ability to work independently with a reliable internet connection. Training is provided to become proficient in Concentrix processes.