Remote Fraud Investigator - Paid Certification

Zohorecruit; Polska; Hybride; PLN 81 000 - 118 000; Plein temps

Avantages offerts par ce poste

Work from home

Flexible scheduling after certificate

Paid certification

Performance incentive opportunities

Résumé du poste

Zohorecruit is seeking detail-oriented customer service professionals to help identify potential fraudulent activity and protect customers' financial accounts for a leading financial services organization.

You will investigate disputed transactions, review account activity, and communicate with customers while ensuring compliance and data security. This role offers remote work, flexible scheduling after certification, and paid training.

Qualifications

• Attention to detail and analytical thinking are essential.
• Excellent verbal and written communication skills.
• Comfortable handling sensitive financial information.
• Ability to multitask while using multiple computer applications.
• Strong problem-solving and decision-making abilities.
• Experience in banking, fraud, financial services, or call centers is a plus.

Responsabilités

• Investigate disputed debit and credit card transactions.
• Review account activity for potential fraud and irregularities.
• Speak with customers to verify transactions and account activity.
• Assist with fraud prevention and account protection.
• Document case information accurately while complying with requirements.
• Navigate multiple systems to research and resolve customer concerns.

Connaissances

Attention to detail

Analytical thinking

Verbal communication

Written communication

Multitasking

Problem solving

Description du poste

Zohorecruit is seeking detail-oriented customer service professionals to help identify potential fraudulent activity and protect customers' financial accounts for a leading financial services organization.

You will investigate disputed transactions, review account activity, and communicate with customers while ensuring compliance and data security. This role offers remote work, flexible scheduling after certification, and paid training.