Remote Lead Customer Success Manager - SaaS Growth

Syndigo; Warszawa; On-site; PLN 200,000 - 250,000; Full time

Benefits offered by this job

Generous time off

Health coverage

Retirement plans

Tuition reimbursement

Donation matching

Volunteer time off

Referral bonuses

Flex Fridays

Job summary

Syndigo is seeking a Lead Customer Success Manager to guide customers in using Syndigo’s product suite and ensure ongoing success for our rapidly growing B2B SaaS company. This is a remote role open to candidates currently residing in Poland and is ideal for someone aiming to build a career in customer success, data management, and global teamwork.

You will own onboarding, training, and ongoing support; act as trusted advisor, manage escalations, and drive renewals and expansions by partnering

Qualifications

• 8+ years of experience in a B2B SaaS environment in customer-facing roles.
• Excellent verbal, written, and interpersonal communication in English; French is a plus.
• Proven ability to manage stakeholder expectations, timelines and commitments.
• Strong organizational and project coordination skills with multiple priorities.
• Experience onboarding, implementation, adoption, and renewal activities.

Responsibilities

• Lead onboarding, training, and education of new customers for successful product adoption and frontline support.
• Serve as primary contact and trusted advisor, managing escalations for timely resolution.
• Build relationships with customer stakeholders to drive retention and strategic partnerships.
• Coordinate cross-functional teams across locations and cultures to achieve outcomes.
• Conduct QBRs and reviews to assess health, adoption, and opportunities for improvement.
• Monitor health, renewals, expansions, and drive retention and upsell efforts.
• Lead governance processes, resolve issues, and collaborate with Sales, PS, Product and Support.
• Travel as required to meet with customers, partners, and teams.

Skills

Customer Success

Onboarding

Account Management

Stakeholder Management

English Communication

Cross-functional Collaboration

Negotiation

Problem Solving

Tools

CRM tools

Microsoft Office

Job description

Syndigo is seeking a Lead Customer Success Manager to guide customers in using Syndigo’s product suite and ensure ongoing success for our rapidly growing B2B SaaS company. This is a remote role open to candidates currently residing in Poland and is ideal for someone aiming to build a career in customer success, data management, and global teamwork.

You will own onboarding, training, and ongoing support; act as trusted advisor, manage escalations, and drive renewals and expansions by partnering