Remote Client Success Lead — Automotive Marketing

Fountain Forward; Poland; Remote; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Remote-first culture

Flexible schedule

Unlimited PTO

Parental leave

Comprehensive health coverage

401(k) with match

Room to grow

Professional development

Meaningful impact

Coaching & feedback

Quarterly bonuses

Referral program

Job summary

Fountain Forward is seeking a Client Success Manager to act as the primary liaison between clients and our creative and marketing teams. You will manage a book of 20-25 clients, drive regular strategy discussions, and oversee the full client lifecycle from onboarding to offboarding.

Ideal candidates bring 3+ years in marketing and client management, with automotive experience preferred. Remote-friendly culture, strong communication, and data-driven recommendations are essential.

Qualifications

• 3+ years of experience in marketing/digital advertising and client management.
• Automotive industry experience preferred, especially dealership operations or roles.
• Hands-on exposure to marketing, web administration, CRM administration, lead management, inventory management, or related dealership systems.
• Exceptional communication and organizational skills, with the ability to use data to explain performance, results, and recommendations.

Responsibilities

• Manage between 20-25 clients, serving as the primary point of contact for your book of business facilitating all communication between the client and the Fountain Forward team.
• Meeting with clients no less than monthly to discuss their advertising and marketing needs, as well as maintaining and building client relationships based on expectation setting and high quality guidance.
• Managing the entire client life cycle, including kick off calls, launch calls, check ins, and offboarding.
• Oversight of day to day implementation of client’s overall marketing strategy, as well as collecting regular feedback and passing it along to the internal team to drive consistent improvement.
• Keeping in contact with the client during all marketing phases; with an awareness of their needs and how our team is under or over delivering in all areas of service.
• Working with the client and Fountain Forward’s internal team to continuously create and innovate the client’s overall marketing strategy.
• Continuous contact with clients; including weekly updates on projects and at least one monthly meeting to report on key performance indicators and ongoing projects.
• Resolving any problems between client expectations and promised deliverables.
• Respond to complaints and resolve issues with the goal of customer contentment and the preservation of the company’s reputation.
• Working with the Fountain Forward’s internal team to create campaigns as needed that meet the client's brief and budget.Briefing the creative team who will produce various marketing needs, and setting clear expectations to ensure deadlines are met.

Skills

Marketing & client management

Automotive experience

Marketing operations & CRM

Communication & organization

Job description

Fountain Forward is seeking a Client Success Manager to act as the primary liaison between clients and our creative and marketing teams. You will manage a book of 20-25 clients, drive regular strategy discussions, and oversee the full client lifecycle from onboarding to offboarding.

Ideal candidates bring 3+ years in marketing and client management, with automotive experience preferred. Remote-friendly culture, strong communication, and data-driven recommendations are essential.