Remote Customer Service Specialist – End-to-End Orders

Amcor Limited

Łódź

Hybrid

PLN 67,000 - 100,000

Full time

17 hours ago

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Job summary

Amcor Limited is seeking a Customer Service Representative in Poland (remote) to be the central contact between customers and Amcor, supporting order fulfilment and customer satisfaction. The role collaborates with Sales, Planning, Logistics and Finance, and requires a strong customer-centric mindset and the ability to work across local and remote teams.

Experience with ERP systems (SAP) and Salesforce is preferred. Fluency in English is required; Polish is a plus.

Qualifications

Experience in a similar position, preferably in a packaging or manufacturing environment.
Experience of SAP and Salesforce.com preferred.
Strong Excel skills appreciated.
Fluent in English; Polish - nice to have.

Responsibilities

Manage end-to-end order management from order placement through delivery in CRM/ERP systems.
Monitor customer requirements and communicate significant delays to Sales; provide alternatives to meet expectations.
Lead periodic performance reviews with customers and neighbouring functions.
Share customer information including forecasts with colleagues in neighbouring functions.
Proactively manage finished goods levels and aged inventory with other functions.
Acknowledge and log customer complaints and ensure prompt feedback.
Coordinate expediting of rush shipments when necessary and monitor progress to delivery.
Support disputed invoices in collaboration with Finance and Credit collections.
Build customer knowledge including SLAs and contracts for better relationship management.
Continuously seek improvements to deliver the best possible service to customers.