End-to-End Customer Experience Specialist

Amcor; Łódź; Hybrid; PLN 30,000 - 42,000; Full time

Job summary

Amcor is seeking a Customer Service Representative to join the AFEMEA region. This role acts as the central point of contact for customers, handling end-to-end order management and collaboration with multiple internal teams.

You will work in a dynamic, customer-centric environment, supporting improvements in service levels and processes while maintaining high levels of autonomy and relationship building with internal and external customers.

Qualifications

• Experience in a similar position, preferably in a packaging or manufacturing environment.
• Experience of SAP and Salesforce.com preferred.
• Strong Excel skills appreciated.
• Fluent in English and Italian, other languages as a plus.

Responsibilities

• Manage end to end order management, from order placement through to delivery in our Customer Relationship Management and ERP systems.
• Coordinate with neighbouring functions to monitor customer requirements, inform of delays, and provide alternatives to meet expectations.
• Lead yearly, bi-yearly or quarterly performance reviews with customers and neighbouring functions.
• Manage customer requests and share information including forecasts with colleagues from neighbouring functions.
• Proactively manage finished goods levels and aged inventory with neighbouring functions.
• Acknowledge complaints, log them with data, and ensure prompt feedback to customers.
• Coordinate expediting of rush shipments and monitor progress to delivery.
• Initiate credit and debit notes in collaboration with finance.
• Support disputed invoices process with finance and credit collection.
• Build customer knowledge including SLAs, contracts, and other useful information.
• Continuously strive to improve customer relations with proactive service and finding better ways of working.

Skills

Customer Focused

Communication

Interpersonal skills

Time management

Organisational skills

Self-motivated

English

Italian

Tools

SAP

Salesforce

Job description

Amcor is seeking a Customer Service Representative to join the AFEMEA region. This role acts as the central point of contact for customers, handling end-to-end order management and collaboration with multiple internal teams.

You will work in a dynamic, customer-centric environment, supporting improvements in service levels and processes while maintaining high levels of autonomy and relationship building with internal and external customers.