Customer Experience Specialist - Order-to-Delivery

Amcor; Województwo wielkopolskie; On-site; PLN 48,000 - 60,000; Full time

Job summary

Amcor is seeking a Customer Service Representative (CSR) in Poland to ensure top-tier customer satisfaction. You will manage the end-to-end order process, coordinate with sales and operations, and build strong relationships with customers in AFEMEA.

Fluent English and Polish are required, with strong Excel skills; SAP experience is a plus. You will contribute to continuous improvement and work with local and remote teams to deliver a world-class service.

Qualifications

• Experience in a similar position, preferably in packaging or manufacturing area.
• Good Excel skills
• Fluent in English and Polish.
• Experience with SAP appreciated.

Responsibilities

• Manage customer demand from order placement to delivery.
• Collaborate with internal functions and sales teams.
• Build and maintain relationships with external customers.
• Proactively seek improvements in service delivery.
• Coordinate rush shipments and monitor progress.
• Handle customer complaints and ensure accuracy in interactions.

Skills

Customer-focused

Interpersonal skills

Time management

Teamwork

Bilingual: English & Polish

Tools

SAP

Job description

Amcor is seeking a Customer Service Representative (CSR) in Poland to ensure top-tier customer satisfaction. You will manage the end-to-end order process, coordinate with sales and operations, and build strong relationships with customers in AFEMEA.

Fluent English and Polish are required, with strong Excel skills; SAP experience is a plus. You will contribute to continuous improvement and work with local and remote teams to deliver a world-class service.