Customer Service Pro - End-to-End Order Mastery

Amcor Limited; Łódź; Sur place; PLN 30 000 - 42 000; Plein temps

Résumé du poste

Amcor Limited is seeking a Customer Service Representative (CSR) to act as the central contact between customers and Amcor, delivering top-tier service within a dynamic team in Poland.

The role requires a customer-centric mindset, autonomy, and the ability to collaborate with local and remote colleagues. Prior experience in packaging/manufacturing, SAP/Salesforce, and strong Excel skills are advantageous.

Qualifications

• Experience in a similar position, preferably in a packaging or manufacturing environment.
• Experience of SAP and Salesforce.com preferred.
• Strong Excel skills appreciated.
• Fluent in English, Polish - nice to have.

Responsabilités

• Manage end to end order management, from order placement through to delivery in our CRM and ERP systems.
• Coordinate with sales, pricing, and finance to communicate delays and provide alternatives to meet customer expectations.
• Lead customer reviews with internal functions on a periodic basis.
• Acknowledge complaints and initiate returns when applicable.
• Coordinate expediting of rush shipments and monitor progress to delivery.
• Support disputed invoices processes with finance and collections.

Connaissances

Customer focus

Results oriented

Interpersonal skills

Collaborative skills

Time management

English fluency

Polish language

Self-motivated

Outils

SAP

Salesforce.com

Excel

Description du poste

Amcor Limited is seeking a Customer Service Representative (CSR) to act as the central contact between customers and Amcor, delivering top-tier service within a dynamic team in Poland.

The role requires a customer-centric mindset, autonomy, and the ability to collaborate with local and remote colleagues. Prior experience in packaging/manufacturing, SAP/Salesforce, and strong Excel skills are advantageous.