Hybrid CSR: End-to-End Customer Service & Orders

Amcor; Złotów; Hybrid; PLN 45,000 - 60,000; Full time

Job summary

Amcor is hiring a Customer Service Representative to act as the central contact between customers and Amcor across AFEMEA. The role emphasizes customer-centric service, autonomy, and collaboration with local and remote teams, while continually seeking process improvements.

Responsibilities include end-to-end order management, monitoring delays, coordinating with multiple functions, and supporting invoice processes.

Qualifications

• Experience in a similar position, preferably in a packaging or manufacturing environment.
• Experience of SAP and Salesforce.com preferred.
• Strong Excel skills appreciated.
• Fluent in English, Spanish or Polish - nice to have.
• Self-motivated with good multitasking and problem-solving abilities.

Responsibilities

• Manage end to end order management in the CRM and ERP systems.
• Coordinate with sales, planning, logistics and finance to meet customer requirements.
• Lead reviews with customers and internal teams to discuss performance and improvements.
• Manage customer requests and communicate forecasts to neighbouring functions.
• Support disputed invoices and credit/debit note processes with the finance function.
• Ensure timely delivery and handle returns and expedites as needed.

Skills

Customer focus

Interpersonal skills

Communication

Time management

Organisational skills

Teamwork

Self-motivated

Language skills (EN/ES/PL)

Tools

SAP

Salesforce.com

Excel

Job description

Amcor is hiring a Customer Service Representative to act as the central contact between customers and Amcor across AFEMEA. The role emphasizes customer-centric service, autonomy, and collaboration with local and remote teams, while continually seeking process improvements.

Responsibilities include end-to-end order management, monitoring delays, coordinating with multiple functions, and supporting invoice processes.