Remote CO Analyst - Swedish Customer Service

POL Solventum GBS Poland sp. z o.o.; Wrocław; On-site; PLN 65,000 - 90,000; Full time

Job summary

Solventum is seeking a CO Analyst - Customer Service with Swedish to manage customer transactions, provide multilingual support, and collaborate with Sales, Marketing, and Supply Chain teams. The role focuses on maintaining strong customer relationships and improving service performance in a fast-paced environment.

The ideal candidate holds a bachelor's degree and 1–2 years of relevant experience, with fluency in English and Swedish.

Qualifications

• Bachelor's degree or higher from an accredited university.
• 1-2 years of equivalent work experience in Customer Facing environment, Complaints Handling, Customer Issue Resolution, Operations, Customer Service.
• Fluency in English and Swedish.

Responsibilities

• Managing customer transactions related to order management, order status, inquiries, and back orders.
• Providing customer support across assigned countries, ensuring communication in the relevant local language.
• Collaborating closely with internal teams to meet customer requirements.
• Proactively building strong customer relationships and identifying opportunities to improve service performance.
• Monitoring and managing work queues, ensuring timely processing of requests within SLA targets.
• Ensuring efficient handling and resolution of customer complaints, including escalation where required.
• Driving continuous improvement by identifying opportunities to enhance processes, data quality, and cycle time.

Skills

English fluency

Swedish fluency

Customer service

Education

Bachelor's degree or higher

Tools

Order management systems

Job description

Solventum is seeking a CO Analyst - Customer Service with Swedish to manage customer transactions, provide multilingual support, and collaborate with Sales, Marketing, and Supply Chain teams. The role focuses on maintaining strong customer relationships and improving service performance in a fast-paced environment.

The ideal candidate holds a bachelor's degree and 1–2 years of relevant experience, with fluency in English and Swedish.