Remote Cloud Support Engineer - AI-Driven Troubleshooting

Jobgether SRL; Polska; A distancia; PLN 120.000 - 180.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote-first work environment

Competitive compensation benchmarked

Flexible working arrangements

Professional development

Access to AI tools

Inclusive, collaborative culture

Descripción de la vacante

Jobgether SRL, listing on behalf of a partner in Poland, seeks a Technical Support Engineer to own customer-facing incidents in a cloud-commerce platform context. You will diagnose Linux-based issues, administer systems, work with databases and APIs, and communicate updates clearly to customers while collaborating with developers and account managers.

This remote-first role offers learning and impact at scale.

Formación

• Bachelor's degree in Computer Science, Engineering, or a related technical discipline.
• 3+ years of experience in technical or support engineering.
• Strong hands-on Linux system administration (CentOS/RHEL).
• Practical networking knowledge (TCP/IP, routing, subnetting).
• Experience with relational databases and SQL queries.
• Familiarity with APIs and integrations (REST/SOAP/JSON/XML).
• Experience in web hosting or similar infrastructure environments.

Responsabilidades

• Own technical support tickets end-to-end, investigating incidents and delivering solutions.
• Provide clear guidance on product functionality and best practices.
• Diagnose complex issues using Linux, logs, networking, databases, and APIs.
• Manage customer communication with timely, accurate updates per SLAs.
• Collaborate with developers, product teams, and account managers.

Conocimientos

Linux administration

Networking

SQL

APIs & integrations

English communication

Incident management

Educación

Bachelor's degree in Computer Science or related

Herramientas

CentOS/RHEL

PostgreSQL/MySQL/Oracle

REST/JSON/XML

OAuth/SAML

Kubernetes

Descripción del empleo

Jobgether SRL, listing on behalf of a partner in Poland, seeks a Technical Support Engineer to own customer-facing incidents in a cloud-commerce platform context. You will diagnose Linux-based issues, administer systems, work with databases and APIs, and communicate updates clearly to customers while collaborating with developers and account managers.

This remote-first role offers learning and impact at scale.