Cloud Support Engineer — Remote & AI-Driven Troubleshooting

Lever, Inc.; Polska; Remote; PLN 140,000 - 190,000; Full time

Benefits offered by this job

Remote-first

AI tools access

Professional development

Flexible hours

Job summary

Lever, Inc. is seeking a Technical Support Engineer based in Poland to own customer-impacting incidents end-to-end in a remote-first environment. You’ll work with Linux, databases, APIs, and cloud technologies to resolve issues and improve documentation, while collaborating with product and account teams.

The role emphasizes problem‑solving, strong English communication, and willingness to learn new technologies to elevate support practices across a global organization.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related technical discipline with 3+ years of experience in technical or support engineering.
• Strong hands-on Linux system administration experience (CentOS/RHEL).
• Practical networking knowledge: TCP/IP, addressing, routing, troubleshooting.
• Strong SQL skills with PostgreSQL/MySQL/Oracle.
• Experience interpreting logs and using monitoring tools for troubleshooting.
• Familiarity with REST, SOAP, JSON, XML, XML‑RPC, OAuth, and SAML.
• Experience in web hosting or similar infrastructure environments.
• Excellent written and verbal English; able to explain technical issues to customers and collaborate with distributed teams.

Responsibilities

• Own technical support tickets end-to-end from investigation to resolution.
• Provide clear guidance on product functionality and best practices.
• Diagnose complex issues using Linux, logs, networking, databases, APIs, and cloud tech.
• Maintain timely customer communication and updates per SLA.
• Collaborate with developers, product teams, and account managers to resolve issues.
• Document investigation steps and resolutions in ticket notes.
• Create knowledge-base articles and troubleshooting documentation.
• Stay current with platform technologies and support processes.
• Contribute to operational projects to improve support and customer satisfaction.
• Explore AI tools to improve troubleshooting and documentation.

Skills

Linux system administration

Networking fundamentals

SQL databases

APIs & integrations

Programming languages (Java/Python/C)

Kubernetes

Education

Bachelor’s degree in Computer Science/Engineering

Tools

PostgreSQL

MySQL

Oracle

Job description

Lever, Inc. is seeking a Technical Support Engineer based in Poland to own customer-impacting incidents end-to-end in a remote-first environment. You’ll work with Linux, databases, APIs, and cloud technologies to resolve issues and improve documentation, while collaborating with product and account teams.

The role emphasizes problem‑solving, strong English communication, and willingness to learn new technologies to elevate support practices across a global organization.