Remote Integration & Tech Support Lead

Jobgether SRL; Polska; Remote; PLN 90,000 - 180,000; Full time

Benefits offered by this job

Fully remote

Competitive salary

Career progression

Ownership of platform reliability

International team

Job summary

Jobgether SRL in Poland is seeking an Integration Manager & Technical Support Specialist to guide merchants through onboarding, configure integrations, validate APIs, and ensure production readiness. This role sits at the intersection of onboarding, payments, troubleshooting, and platform reliability in a fast-moving fintech/crypto environment.

You will work with international merchants and Engineering teams to resolve complex issues, own incident reports, and ensure Go-Live success while

Qualifications

• At least 1 year in L2/L3 technical support or equivalent fintech experience.
• Hands-on with system logs and monitoring tools to trace transaction errors.
• Understand client-server architecture, REST APIs, and JSON for integration troubleshooting.
• Proficient with Postman to validate API requests and troubleshoot.
• Strong analytical and root-cause analysis skills under time pressure.
• Attention to detail for managing configurations, credentials, and production environments.
• Proactive, self-directed, and quick to learn in a fast-evolving environment.
• Fluent Russian with upper-intermediate to advanced English (B2/C1).
• Ability to document incidents clearly for stakeholders.

Responsibilities

• Lead merchant onboarding by configuring integrations, payment routing, and payment methods across PSP and card solutions.
• Manage API access and production environments, issuing API keys and ensuring correct configurations.
• Validate API requests and troubleshoot issues using Postman before go-live.
• Investigate transaction incidents by analyzing logs, SQL, and payloads to identify root causes.
• Use Grafana and monitoring tools to trace errors across systems.
• Replicate and isolate reported bugs to determine merchant vs platform origin.
• Triage issues and escalate to Engineering with clear next steps.
• Support final verification and production readiness for merchant launches.
• Communicate technical findings to international merchants and teams clearly.
• Prepare concise incident reports and documentation throughout troubleshooting.
• Own issues through resolution with accuracy and timely execution.

Skills

API integration

Postman

REST APIs

JSON

Incident analysis

Production readiness

System logs

Grafana

SQL

Russian language

English proficiency

Tools

Postman

Grafana

SQL

Job description

Jobgether SRL in Poland is seeking an Integration Manager & Technical Support Specialist to guide merchants through onboarding, configure integrations, validate APIs, and ensure production readiness. This role sits at the intersection of onboarding, payments, troubleshooting, and platform reliability in a fast-moving fintech/crypto environment.

You will work with international merchants and Engineering teams to resolve complex issues, own incident reports, and ensure Go-Live success while