Remote Client Success Manager - Global Projects

VM.PL; Wrocław; On-site; PLN 180,000 - 240,000; Full time

Benefits offered by this job

LuxMed private healthcare

Unum life insurance

Multisport card

Job summary

VM.PL, an IT company based in Wrocław, seeks a Customer Success Manager to blend technical insight with project management and client relationship skills. You will nurture long-term partnerships, expand cooperation, and ensure profitable outcomes across projects.

You’ll lead client discussions, identify opportunities, and collaborate with project teams to deliver high-quality IT services for the DACH region. Remote-first with travel as needed.

Qualifications

• Experience working with business clients in CS, sales, account management, PM, or B2B support.
• Technical understanding of IT projects or tech environments is an advantage.
• Polish, German and English for business communication (C1+ preferred).
• Experience in building client relationships and identifying business needs.
• Ability to handle difficult conversations and negotiations.
• Entrepreneurial, proactive approach to opportunities for growth.
• Independence, strong organizational skills and accountability.
• Willingness to manage a project team and develop its members.
• Interest in AI-related topics and trends.
• Category B driving licence and willingness to travel to Wrocław and DACH clients.

Responsibilities

• Managing relationships with assigned clients and representing VM.PL externally.
• Ensure client satisfaction, service quality, and ongoing cooperation.
• Identify client needs, prepare Account Plans, and propose new services.
• Negotiate scope and rates; monitor profitability and objectives.
• Identify risks, resolve issues, and take preventive actions.
• Coordinate with project teams and gather feedback for smooth information flow.
• Lead regular meetings and support team development.
• Recruit and onboard new team members; assist with salary reviews.
• Update contracts and manage financial settlements with clients.

Skills

Client relationships

B2B experience

Project management

Languages: Polish/DE/EN

Strong communication

Entrepreneurial mindset

Organizational skills

Team leadership readiness

AI interest

Willing to travel (Category B)

Tools

-

Job description

VM.PL, an IT company based in Wrocław, seeks a Customer Success Manager to blend technical insight with project management and client relationship skills. You will nurture long-term partnerships, expand cooperation, and ensure profitable outcomes across projects.

You’ll lead client discussions, identify opportunities, and collaborate with project teams to deliver high-quality IT services for the DACH region. Remote-first with travel as needed.