Applications Specialist - Cracow, Poland

AML RightSource; Kraków; Hybrid; PLN 63,000 - 76,000; Full time

Benefits offered by this job

Private medical healthcare

Remote work options

Group private insurance

MyBenefit Cafeteria (Multisport)

Annual discretionary bonus

Employee Assistance Program

goFLUENT language learning

Job summary

AML RightSource in Cracow seeks an Applications Specialist to support and administer corporate applications across the organization. You will serve as the main point of contact for application requests, ensuring reliable operation, administration, and cost control.

The role requires 2+ years in IT or application support, fluent English, strong problem solving and communication skills, and the ability to collaborate with end users and technical teams.

Qualifications

• 2+ years of experience in an IT support or application support role.
• Fluent in English, both written and spoken.
• Good understanding of common corporate applications.
• Familiarity with application lifecycle management and user provisioning.
• Strong analytical and problem-solving skills.
• Good customer service and communication skills.

Responsibilities

• Act as the primary contact for requests and issues related to corporate applications within the assigned portfolio.
• Provide user support by identifying, troubleshooting, and resolving application-related problems.
• Work with end-users to provide guidance, best practices, and tips for effective application usage.
• Collaborate with key users and business stakeholders to drive continuous improvement in application usage and processes.
• Perform administrator functions within supported applications, including user administration, access management, configuration, and basic system maintenance.
• Manage and maintain the corporate application catalogue, ensuring information is accurate and up to date.
• Support application lifecycle activities such as updates, configuration changes, and system improvements.
• Maintain internal documentation related to supported applications, procedures, and configurations.
• Ensure supported applications are used in accordance with internal IT policies, standards, and procedures.
• Assist with monitoring and controlling costs related to corporate applications and software subscriptions.

Skills

Problem-solving

Communication skills

Analytical thinking

Customer service

Team collaboration

Tools

Jira Service Management

Job description

## Applications Specialist - Cracow, PolandApply: Krakow, Poland: Full time: Posted Today: R-103161**Job Description:**The Applications Specialist is responsible for supporting and administering corporate applications used throughout the organization. This role serves as a key contact for application-related requests, ensuring the reliable operation, administration, and continuous improvement of assigned systems.The Applications Specialist works closely with end users and key users to provide guidance, support, and best practices for effective application usage. The role also includes managing the application catalogue, performing administrative functions within supported applications, and assisting with monitoring and controlling application-related costs.To succeed in this position, candidates should have experience in application support or IT support roles, strong problem-solving abilities, and good communication skills to effectively collaborate with both technical teams and business users.**Key Responsibilities:*** Act as the primary contact for requests and issues related to corporate applications within the assigned application portfolio.* Provide user support by identifying, troubleshooting, and resolving application-related problems.* Work with end-users to provide guidance, best practices, and tips for effective application usage.* Collaborate with key users and business stakeholders to drive continuous improvement in application usage and related processes.* Perform administrator functions within supported applications, including user administration, access management, configuration, and basic system maintenance.* Manage and maintain the corporate application catalogue, ensuring information is accurate and up to date.* Support application lifecycle activities such as updates, configuration changes, and system improvements.* Maintain internal documentation related to supported applications, procedures, and configurations.* Ensure supported applications are used in accordance with internal IT policies, standards, and procedures.* Assist with monitoring and controlling costs related to corporate applications and software subscriptions.**Requirements:*** 2+ years of experience in an IT support or application support role.* Fluent in English, both written and spoken.* Good understanding of common corporate applications.* Familiarity with application lifecycle management and user provisioning.* Strong analytical and problem-solving skills.* Good customer service and communication skills.* Ability to work effectively with both technical teams and business users.* Ability to manage multiple requests and priorities.**Preferred Qualifications:*** Experience administering business or SaaS applications in a corporate environment.* Experience with service management tools (e.g., Jira Service Management or similar).* Basic understanding of IT service management practices.Minimum salary: 6,250 PLN gross/month**Additional components of our benefits package:*** Comprehensive private medical healthcare* Remote work options subject to the type of position or project* The option to join a group private insurance plan (subject to a fee)* MyBenefit Cafeteria including Multisport* Annual discretionary bonus, subject to both company performance and individual contribution* Employee Assistance Program (EAP)* Access to goFLUENT language learning platform**AML RightSource is committed to fostering a diverse work environment and is proud to be an equal opportunity employer. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.****All the information concerning breaches of law during the recruitment process should be reported at [e-mail]. Upon request, you will be provided with Internal procedure for reporting and following up on breaches of law, adopted by the Company based on the Whistleblower Protection Act.**