Remote Account Manager - Existing Accounts (India)

Procuredesk; Polska; Hybrid; PLN 33,000 - 50,000; Full time

Job summary

ProcureDesk is seeking an Account Manager for Existing Accounts to own a portfolio of current customers, drive adoption, protect renewals, and uncover expansion opportunities. You will collaborate with Support, Product, Sales, and Engineering to resolve issues and maximize value.

The role demands strong relationship skills, commercial awareness, and the ability to manage multiple US-facing accounts while coordinating cross-functional teams and maintaining high customer satisfaction.

Qualifications

• 3–6 years of experience in Customer Success, Account Management, or similar SaaS role.
• Experience managing multiple accounts simultaneously.
• Strong communication, relationship management, and problem-solving skills; comfortable working EST hours for US clients.

Responsibilities

• Manage a portfolio of existing customer accounts and build trusted relationships with key stakeholders.
• Conduct regular business reviews, check-ins, and success conversations.
• Drive product adoption and customer engagement across assigned accounts.
• Monitor customer health and identify churn risk early.
• Create action plans for at-risk or under-adopted accounts.
• Coordinate with Support, Product, Sales, and Engineering teams to resolve issues and improve customer outcomes.
• Deliver refresher training and introduce relevant new features or workflows.
• Track renewals and support upsell and cross-sell opportunities.
• Collect customer feedback and recommend product or process improvements.

Skills

Customer success

Account management

Communication

Problem solving

Organizational skills

Commercial awareness

EST hours coordination

Tools

HubSpot

Intercom

Slack

Jira

Zoom

Google Workspace

Excel

Job description

ProcureDesk is seeking an Account Manager for Existing Accounts to own a portfolio of current customers, drive adoption, protect renewals, and uncover expansion opportunities. You will collaborate with Support, Product, Sales, and Engineering to resolve issues and maximize value.

The role demands strong relationship skills, commercial awareness, and the ability to manage multiple US-facing accounts while coordinating cross-functional teams and maintaining high customer satisfaction.