Relocation to Portugal: Swedish-Speaking E-commerce Advisor

AetherCore; Polska; Remote; PLN 88,000 - 118,000; Full time

Job summary

Cross Border Talents is seeking a Swedish-speaking E-commerce Support Specialist for a remote role based in Portugal. The contract is full-time for 12 months, renewable, with several start dates through June and July.

You will assist customers across order tracking, returns, payments, and inquiries, while ensuring GDPR/PCI data security and collaboration with logistics and finance teams. Ideal candidates have C2-level Swedish and fluent English (C1), strong communication skills, and a

Qualifications

• C2-level Swedish and fluent English (C1).
• Strong communication and customer service skills.
• Detail-oriented mindset and problem-solving attitude.
• EU member state ID or valid residence card for Portugal.

Responsibilities

• Handle inquiries related to online orders: delivery, returns, refunds, and payment issues.
• Communicate with customers via phone, email, and chat.
• Ensure data security in compliance with GDPR and PCI standards.
• Escalate complex cases and follow internal procedures.
• Collaborate with logistics and financial teams.

Skills

Swedish

English

Customer service

GDPR/PCI awareness

Job description

Cross Border Talents is looking for Swedish speakers to join a great project in Portugal, for one of the most renowned tech brands! Location: Remote in Portugal Contract: Full-time, 12-month renewable Start Date: several start dates through June and July

About the Brand:

Join a global leader in technology and design a brand known for its innovation, sleek hardware, and exceptional customer experience. You'll be supporting users of its e-commerce platform through every step of their order journey.

Your Role:

As a Swedish-speaking E-commerce Support Specialist, you will help customers with everything from order tracking and returns to payment queries, ensuring a seamless and satisfying shopping experience.

Your main tasks:

• Handle inquiries related to online orders: delivery, returns, refunds, and payment issues.
• Communicate with customers via phone, email, and chat.
• Ensure data security in compliance with GDPR and PCI standards.
• Escalate complex cases and follow internal procedures.
• Collaborate with logistics and financial teams.

You bring:

• C2-level Swedish and higher and fluent English (C1).
• Strong communication and customer service skills.
• Detail-oriented mindset and problem-solving attitude.
• Ability to work in rotating shifts (07:00-24:00, Mon-Sun).
• Prior experience in customer support or back-office is a plus.
• EU member state ID or a valid residence card for Portugal

Originally posted on Himalayas