Remote Swedish E-commerce Support Specialist — Portugal

AetherCore; Polska; Remote; PLN 88,000 - 118,000; Full time

Job summary

Cross Border Talents is seeking a Swedish-speaking E-commerce Support Specialist for a remote role based in Portugal. The contract is full-time for 12 months, renewable, with several start dates through June and July.

You will assist customers across order tracking, returns, payments, and inquiries, while ensuring GDPR/PCI data security and collaboration with logistics and finance teams. Ideal candidates have C2-level Swedish and fluent English (C1), strong communication skills, and a

Qualifications

• C2-level Swedish and fluent English (C1).
• Strong communication and customer service skills.
• Detail-oriented mindset and problem-solving attitude.
• EU member state ID or valid residence card for Portugal.

Responsibilities

• Handle inquiries related to online orders: delivery, returns, refunds, and payment issues.
• Communicate with customers via phone, email, and chat.
• Ensure data security in compliance with GDPR and PCI standards.
• Escalate complex cases and follow internal procedures.
• Collaborate with logistics and financial teams.

Skills

Swedish

English

Customer service

GDPR/PCI awareness

Job description

Cross Border Talents is seeking a Swedish-speaking E-commerce Support Specialist for a remote role based in Portugal. The contract is full-time for 12 months, renewable, with several start dates through June and July.

You will assist customers across order tracking, returns, payments, and inquiries, while ensuring GDPR/PCI data security and collaboration with logistics and finance teams. Ideal candidates have C2-level Swedish and fluent English (C1), strong communication skills, and a