Regional Head of Account Management & Growth

Wolt; Warszawa; Vor Ort; PLN 550.000 - 900.000; Vollzeit

Zusammenfassung

Wolt in Warsaw is seeking a strategic, hands-on Subregional Head of Account Management to lead and scale our account management function across multiple countries. You will manage Team Leads and Account Managers, owning retention, revenue growth, and operational excellence across the segment.

You will define strategy, build playbooks, run forecasting, recruit and coach leaders, and partner with Sales, Marketing, Product and Finance to maximize lifetime value for thousands of merchants.

Qualifikationen

• 8+ years of experience in account management, customer success, or sales leadership, with direct experience.
• 3+ years managing managers (Team Leads) - proven experience as a "manager of managers."
• Track record of scaling teams (hiring, enablement, process, tooling) while improving retention and account growth metrics.
• Strong operational and analytical skills - comfortable with forecasting, KPIs, dashboards, and CRM systems (Salesforce, HubSpot, Gainsight, etc.).
• Excellent people leader: coaching, running calibration, performance management, and building leadership bench strength.
• Excellent communicator - able to influence senior leadership and partner across product, sales, marketing and operations.

Aufgaben

• Define and execute the account management strategy - segmentation, coverage model, lifecycle motions (onboarding, adoption, retention, growth), and long-term roadmap.
• Line manage Team Leads and frontline Account Managers. Hire, coach, develop and scale high-performing leaders; run regular 1:1s, calibration, and career planning.
• Build standard operating procedures, playbooks, KPIs, forecasting cadence, quota & incentive design, and capacity planning for the channel.
• Own revenue retention, expansion (upsell/cross-sell), and churn reduction strategies - working to maximize Take Home Pay.
• Define go-to-market for WoltAds, Promo & Campaigns, and venue marketing credits; partner with local Advertising teams to prioritise spend, co-funding and conversion playbooks.
• Create playbooks for promo funding/co-funding (local & Mx), set targets, ensure campaign efficiency and measurement.
• Grow ad sales revenue within the book, drive adoption of evergreen campaigns and AutoBidding, and increase ARPA from advertising and promotional products.
• Establish and monitor metrics, dashboards and reporting; use data to optimize coverage, productivity and targeting.

Kenntnisse

Account management

People leadership

Forecasting & analytics

CRM systems

Cross-functional collaboration

Strategic planning

Ausbildung

Bachelor's degree or equivalent experience

Tools

Salesforce

HubSpot

Gainsight

Jobbeschreibung

Wolt in Warsaw is seeking a strategic, hands-on Subregional Head of Account Management to lead and scale our account management function across multiple countries. You will manage Team Leads and Account Managers, owning retention, revenue growth, and operational excellence across the segment.

You will define strategy, build playbooks, run forecasting, recruit and coach leaders, and partner with Sales, Marketing, Product and Finance to maximize lifetime value for thousands of merchants.