Regional Head of Account Management & Growth

Wolt - English; Warszawa; Híbrido; PLN 260 000 - 420 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Tableau/Looker BI tooling

Resumo da oferta

Wolt is seeking a strategic, hands-on Subregional Head of Account Management to lead and scale our account management function across multiple countries. You will manage Team Leads and Account Managers, owning retention, revenue growth and operational excellence in the segment.

You’ll set strategy, build playbooks, lead forecasting, recruit leaders, and partner cross-functionally to drive lifetime value for thousands of merchants.

Qualificações

• 8+ years of experience in account management, customer success, or sales leadership.
• 3+ years managing managers (Team Leads) — proven experience as a “manager of managers.”
• Track record of scaling teams (hiring, enablement, process, tooling) while improving retention and account growth metrics.
• Strong operational and analytical skills — comfortable with forecasting, KPIs, dashboards, and CRM systems (Salesforce, HubSpot, Gainsight, etc.).
• Excellent people leader: coaching, running calibration, performance management, and building leadership bench strength.
• Excellent communicator — able to influence senior leadership and partner across product, sales, marketing and operations.
• Customer-first mindset with a bias for measurable outcomes (NRR, churn, adoption, ARPA).
• Bachelor’s degree or equivalent experience.

Responsabilidades

• Define and execute the account management strategy — segmentation, coverage model, lifecycle motions (onboarding, adoption, retention, growth), and long-term roadmap.
• Line manage Team Leads and frontline Account Managers. Hire, coach, develop and scale high-performing leaders; run regular 1:1s, calibration, and career planning.
• Build standard operating procedures, playbooks, KPIs, forecasting cadence, quota & incentive design, and capacity planning for the channel.
• Own revenue retention, expansion (upsell/cross-sell), and churn reduction strategies — working to maximize Take Home Pay.
• Define go-to-market and coverage for Ads, Promo & Campaigns, and venue marketing credits; partner with local Advertising teams to prioritise spend, co-funding and conversion playbooks.
• Create playbooks for promo funding/co-funding (local & Mx), set co-funding targets, ensure campaign efficiency and measurement.
• Grow ad sales revenue within the book and increase ARPA from advertising and promotional products.
• Establish and monitor the right metrics, dashboards and reporting; use data to optimize coverage, productivity and targeting.
• Work closely with Sales, Marketing, Onboarding, Product, Finance and Operations to align acquisition to post-sale motions, surface product feedback, and improve customer outcomes.
• Represent customer needs internally, lead resolution for strategic/high-impact accounts and systemic issues, and steward voice-of-customer insights.
• Lead workforce planning, staffing models, and budget recommendations for the account management organization.
• Lead change initiatives as you scale — tooling, process, CRM automation, and quality assurance.

Conhecimentos

8+ years exp

3+ years managing managers

Team scaling

Forecasting & KPIs

CRM systems

Leadership coaching

Strong communicator

Customer focus

Recurring revenue models

Formação académica

Bachelor’s degree or equivalent experience

Ferramentas

Tableau/Looker

Descrição da oferta de emprego

Wolt is seeking a strategic, hands-on Subregional Head of Account Management to lead and scale our account management function across multiple countries. You will manage Team Leads and Account Managers, owning retention, revenue growth and operational excellence in the segment.

You’ll set strategy, build playbooks, lead forecasting, recruit leaders, and partner cross-functionally to drive lifetime value for thousands of merchants.