Poland Country Account Growth Lead

Wolt - English; Warszawa; Sur place; PLN 300 000 - 520 000; Plein temps

Avantages offerts par ce poste

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Résumé du poste

Wolt is seeking a strategic, hands-on Country Account Management Lead for Poland, based in Warsaw. You will own and scale the Poland account management function, guiding the team and presenting to top management.

You will drive gross value growth, product adoption, and team performance while working with senior stakeholders across Sales, Marketing, Onboarding, Product, Finance and Operations. You will lead the country strategy, define segmentation and coverage, and develop playbooks for revenue

Qualifications

• 3–4 years of solid experience leading teams in account management.
• Based 100% in Warsaw, working on the ground with the team.
• Ability to bring structure to a team while improving retention, revenue growth and account metrics.
• Strong operational and analytical skills — forecasting, KPIs, dashboards, and CRM systems (Salesforce, HubSpot, Gainsight).
• Excellent people leader: coaching, calibration, performance management, and leadership bench development.
• Excellent communicator — able to influence senior leadership and partner across product, sales, marketing and operations.
• Customer-first mindset with a bias for measurable outcomes (NRR, churn, ARPA).
• Willingness to travel occasionally by train to other cities in Poland.
• Bachelor's degree or equivalent experience.

Responsabilités

• Define and execute the account management strategy for Poland — segmentation, coverage, lifecycle motions and pricing.
• Lead the Poland account management team and guide its day-to-day work.
• Build SOPs, playbooks, KPIs, and forecasting cadence with quota/incentive design.
• Own revenue retention, expansion and churn reduction strategies.
• Define go-to-market and coverage for WoltAds, promos, campaigns, and partner with local advertising teams.
• Drive promo funding strategy, co-funding targets and campaign measurement.
• Grow ads revenue and adoption of evergreen campaigns and AutoBidding.
• Establish dashboards and data-driven insights to optimize coverage and productivity.
• Collaborate with Sales, Marketing, Onboarding, Product, Finance and Operations to align motions.
• Represent customer needs internally and address escalations for strategic accounts.
• Lead workforce planning and budgeting for the AM organization.
• Lead change initiatives — tooling, CRM automation, processes and QA.
• Drive country-level projects such as compliance and growth of new products.

Connaissances

People leadership

Communication

Analytical thinking

Forecasting & KPI tracking

CRM systems

Strategic thinking

Change management

Customer focus

Formation

Bachelor's degree or equivalent experience

Outils

Salesforce

HubSpot

Gainsight

Tableau/Looker

Description du poste

Wolt is seeking a strategic, hands-on Country Account Management Lead for Poland, based in Warsaw. You will own and scale the Poland account management function, guiding the team and presenting to top management.

You will drive gross value growth, product adoption, and team performance while working with senior stakeholders across Sales, Marketing, Onboarding, Product, Finance and Operations. You will lead the country strategy, define segmentation and coverage, and develop playbooks for revenue