Region Key User Sales Front Office

Linde-Material-Handling; Województwo mazowieckie; On-site; PLN 150,000 - 210,000; Full time

Benefits offered by this job

Competitive salary & bonus scheme

Private medical care and life insurer

Multisport card

Job summary

Kion Group is seeking a Sales Front Office Deployment Coordinator to support Wave 1 of the Business Transformation with SAP S/4HANA migration across multiple European countries including Poland. The role focuses on coordinating local Key Users, delivering training, and ensuring smooth SIT/UAT, CRM updates, and reporting.

You will collaborate with IT and business teams, manage incidents, and drive process improvements while traveling up to 50% of the time during deployment.

Qualifications

• Requires strong experience in sales front office processes and CRM.
• Degree in business administration, economics, IT, engineering or related field desirable; relevant experience may substitute.
• Must understand SAP CPQ, Salesforce, Jira and MS Office; ability to analyze business information and document processes.

Responsibilities

• Establish and coordinate a network of local Sales Front Office Key Users and provide second-level support.
• Coordinate onboarding and regular training for Key Users and end users.
• Deliver local training through Train-the-Trainer sessions.
• Conduct System Integration Testing (SIT) and support User Acceptance Testing (UAT).
• Support Sales Front Office deployment across Wave 1 countries.
• Manage incidents and coordinate escalations with IT and other support teams.
• Identify process improvements and change requests across the wave and participate in governance.
• Represent Wave 1 in the federated change governance structure and ensure CRM updates and reporting.

Skills

Sales process mgmt

Cross-country coordination

Stakeholder mgmt

Training delivery

SIT/UAT support

CRM updates

Reporting

Education

Degree in business/IT

Tools

SAP CPQ

Salesforce

Microsoft Office

Jira

Job description

Join us and become part of a team that moves the world of intralogistics forward.We offer:Competitive salary & bonus schemePrivate medical care and life insuranceMultisport card and wellbeing supportFlexible working solutionsLearning and development opportunitiesCareer growth in a global organizationFriendly and collaborative work environmentStable employment with an industry leaderEmployee referral programTasks and Qualifications:About the roleThe role coordinates Sales Front Office activities, including Sales Management and CRM, within Wave 1 of the Business Transformation project supporting the migration to SAP S/4HANA.The scope covers Belgium, the Netherlands, Switzerland, Poland, the Czech Republic, Slovakia, Hungary, Romania and Slovenia. You will coordinate local Key Users and support testing, training, deployment and ongoing process improvements across these countries.Main responsibilitiesEstablish and coordinate a network of local Sales Front Office Key Users and provide second-level support.Coordinate Key User role confirmation, enrolment, onboarding and regular training for Key Users and end users.Participate in Train-the-Trainer sessions and deliver the relevant training locally.Conduct System Integration Testing (SIT) and support User Acceptance Testing (UAT).Support Sales Front Office deployment across the Wave 1 countries.Manage Sales Front Office incidents, resolve tickets within your area of responsibility and coordinate escalations with IT and other support teams.Identify and coordinate process improvements and change requests across the wave. Represent Wave 1 in the federated change governance structure.Act as the Wave 1 point of contact for CRM updates and contribute as a subject matter expert to relevant project teams.Ensure the availability of required Sales Front Office reports.Experience and qualificationsStrong experience in sales process management.A degree in business administration, economics, IT, engineering or a related field is desirable. Relevant professional experience may substitute for a degree.In-depth understanding of the business processes and procedures relevant to Sales Front Office.Knowledge of SAP CPQ, Salesforce, Microsoft Office and Jira.Experience in analysing business information, documenting processes and identifying improvements.Ability to investigate and resolve issues in cooperation with local Key Users and IT.Working approachAbility to coordinate activities across countries and work with multiple stakeholders in a complex organisation.Clear communication skills, including the ability to explain processes and system requirements to different audiences.Structured approach to problem-solving and managing information from several sources.Ability to adapt to country-specific requirements and different cultural contexts.Languages and travelA good command of English is essential.Knowledge of additional languages used in the Wave 1 countries is an advantage.Willingness to travel more than 50% of working time, at least during the deployment phase.