Recruiter - In House

TeleTech Holdings, Inc.; Kraków; On-site; PLN 148,367 - 211,954; Full time

Benefits offered by this job

Competitive salary

Recruitment incentives

Training and tools for diverse recruitment

Job summary

TeleTech Holdings, Inc. is seeking a dynamic Talent Acquisition Specialist to lead recruitment for BPO sales across EMEA. This role requires expertise in high-volume multilingual recruitment and offers a hybrid work arrangement, with 3 days in office and 2 days at home.

You will manage end-to-end recruitment, interface with operational leaders, and develop talent acquisition strategies to onboard sales professionals in a fast-paced, multicultural environment.

Qualifications

• 2-3 years of recruitment experience in BPO or high-volume CX environments.
• Proven ability to recruit for multilingual sales roles.
• Experience with data-driven recruiting metrics.

Responsibilities

• Own the end-to-end recruitment process across EMEA.
• Conduct language assessments and role-based evaluations.
• Promote employer brand through social media.

Skills

Sourcing skills using LinkedIn

Multilingual recruitment expertise

Excellent communication skills

Cultural sensitivity

Management of competing priorities

Tools

Applicant Tracking Systems (ATS)

Job description

Job Description – Recruiter – In House (04CAB)

Recruiter – In House (EMEA Region) – Krakow (Hybrid)

Job Summary:

We are looking for a dynamic and resourceful Talent Acquisition Specialist with strong experience in high-volume, multilingual sales recruitment across the EMEA region. In this role, you will drive talent acquisition strategies for telesales, inside sales, and outbound campaigns for our clients or internal BPO sales operations. You’ll be expected to quickly source, engage, and onboard top-tier sales professionals who thrive in performance-driven environments across diverse markets in Europe, the Middle East, and Africa. You will work 3 days in the office and two days at home.

Key Responsibilities:

• Own the end-to-end recruitment process for BPO sales and CX roles across the EMEA region, including sourcing, screening, interviewing, and onboarding.
• Work closely with operational leaders and account managers to understand hiring needs across multiple campaigns (inbound, outbound, upselling, retention).
• Source talent across multiple EMEA countries, often requiring multilingual capabilities (e.g., English, French, German, Arabic, Dutch, Spanish, etc.).
• Conduct language assessments and role-based evaluations for sales effectiveness, objection handling, and client-fit.
• Maintain a steady pipeline of qualified sales candidates across EMEA locations through active and passive sourcing methods.
• Organize and manage virtual and on-site recruitment drives and job fairs in key cities or regions.
• Stay up to date with labor laws, talent availability, and compensation benchmarks across EMEA countries.
• Use data-driven recruiting metrics (time-to-fill, cost-per-hire, source effectiveness) to optimize and report recruitment activity.
• Promote employer brand in local markets through social media, talent communities, and regional partnerships.

Requirements:

• Minimum 2–3 years of recruitment experience in a BPO or high-volume CX or sales hiring environment, with a focus on EMEA markets.
• Proven ability to recruit for multilingual and multicultural sales roles, especially for voice-based campaigns.
• Strong sourcing skills using platforms like LinkedIn Recruiter, local job boards (e.g., Reed, StepStone, Bayt, Jobberman), and referrals.
• Excellent communication and interviewing skills with cultural sensitivity across European, Middle Eastern, and African regions.
• Experience with Applicant Tracking Systems (ATS) and recruitment CRMs.
• Ability to manage competing priorities and large volumes of requisitions in a fast-paced setting.
• Understanding of sales KPIs, performance benchmarks, and motivational drivers in a BPO environment.

Preferred Qualifications:

• Familiarity with specific BPO hubs in EMEA (e.g., South Africa, Egypt, Poland, Romania, Portugal).
• Experience recruiting for international campaigns.
• Knowledge of BPO verticals such as telecom, fintech, e-commerce, travel, or tech support.
• Fluency in an additional EMEA language is a plus (e.g., French, Arabic, German, Spanish, etc.).
• Background in outbound telesales, lead generation, or inside sales is advantageous.

What We Offer:

• Opportunity to work in a fast-paced, multicultural environment with global BPO leaders.
• Competitive salary and recruitment incentives.
• Training and tools to support recruitment across diverse markets.

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.