Recruiter - In House

TTEC; Województwo małopolskie; Hybrid; PLN 120,000 - 190,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

TTEC in Krakow is seeking a dynamic Talent Acquisition Specialist to drive multilingual recruitment for BPO sales across the EMEA region. You will source, screen, and onboard top sales professionals, coordinating with leaders to meet hiring needs across campaigns.

This role combines on-site and remote work, with 3 days in the office and 2 days from home. The ideal candidate has 2–3 years in high-volume recruitment, strong sourcing skills, and experience with ATS/CRM systems, plus the ability to

Qualifications

• 2–3 years in high-volume BPO or CX/sales recruitment for EMEA.

Responsibilities

• Own end-to-end recruitment for BPO sales and CX roles across the EMEA region.

Skills

Multilingual recruitment

Sourcing candidates

Interviewing

ATS/CRM usage

Stakeholder collaboration

Tools

LinkedIn Recruiter

ATS/CRM software

Major job boards

Job description

Recruiter – In House (EMEA Region) – Krakow (Hybrid)

Job Summary

We are looking for a dynamic and resourceful Talent Acquisition Specialist with strong experience in high-volume, multilingual sales recruitment across the EMEA region. In this role, you will drive talent acquisition strategies for telesales, inside sales, and outbound campaigns for our clients or internal BPO sales operations. You’ll be expected to quickly source, engage, and onboard top-tier sales professionals who thrive in performance-driven environments across diverse markets in Europe, the Middle East, and Africa. You will work 3 days in the office and two days at home.

Key Responsibilities

• Own the end-to-end recruitment process for BPO sales and CX roles across the EMEA region, including sourcing, screening, interviewing, and onboarding.
• Work closely with operational leaders and account managers to understand hiring needs across multiple campaigns (inbound, outbound, upselling, retention).
• Source talent across multiple EMEA countries, often requiring multilingual capabilities (e.g., English, French, German, Arabic, Dutch, Spanish, etc.).
• Conduct language assessments and role-based evaluations for sales effectiveness, objection handling, and client-fit.
• Maintain a steady pipeline of qualified sales candidates across EMEA locations through active and passive sourcing methods.
• Organize and manage virtual and on-site recruitment drives and job fairs in key cities or regions.
• Stay up to date with labor laws, talent availability, and compensation benchmarks across EMEA countries.
• Use data-driven recruiting metrics (time-to-fill, cost-per-hire, source effectiveness) to optimize and report recruitment activity.
• Promote employer brand in local markets through social media, talent communities, and regional partnerships.

Requirements

• Minimum 2–3 years of recruitment experience in a BPO or high-volume CX or sales hiring environment, with a focus on EMEA markets.
• Proven ability to recruit for multilingual and multicultural sales roles, especially for voice-based campaigns.
• Strong sourcing skills using platforms like LinkedIn Recruiter, local job boards (e.g., Reed, StepStone, Bayt, Jobberman), and referrals.
• Excellent communication and interviewing skills with cultural sensitivity across European, Middle Eastern, and African regions.
• Experience with Applicant Tracking Systems (ATS) and recruitment CRMs.
• Ability to manage competing priorities and large volumes of requisitions in a fast-paced setting.
• Understanding of sales KPIs, performance benchmarks, and motivational drivers in a BPO environment.

Preferred Qualifications

• Familiarity with specific BPO hubs in EMEA (e.g., South Africa, Egypt, Poland, Romania, Portugal).
• Experience recruiting for international campaigns
• Knowledge of BPO verticals such as telecom, fintech, e-commerce, travel, or tech support.
• Fluency in an additional EMEA language is a plus (e.g., French, Arabic, German, Spanish, etc.).
• Background in outbound telesales, lead generation, or inside sales is advantageous.

What We Offer

• Opportunity to work in a fast-paced, multicultural environment with global BPO leaders.
• Competitive salary and recruitment incentives.
• Training and tools to support recruitment across diverse markets.

Title: Recruiter - In House

Location: PL-Malopolskie-Krakow

Requisition ID: 04CAB

Other Locations: PL-Malopolskie