Receptionist

cw; Warszawa; On-site; PLN 38,000 - 52,000; Full time

Job summary

Cushman & Wakefield in Warsaw is seeking a Receptionist to provide an efficient, client-focused front desk service and be the first point of contact for visitors.

You will handle general admin tasks, manage meetings, assist with catering and room bookings, sign in guests, and support the Workplace Manager in delivering services to the Warsaw office.

The role requires strong English, excellent communication, and a collaborative approach to work in a busy corporate environment.

Qualifications

• Experience using MS Office and other common IT programs.
• Minimum of 1 year experience working as a receptionist in a similar environment.
• Excellent communication skills and ability to interface at all levels.
• Good anticipation, analytical skills, with problem solving aptitude.
• Extremely strong customer service skills.
• Good interpersonal skills and team building.
• Excellent communication skills, both written and spoken.
• Able to work in a team environment but also independently as required.
• Strong command of the English language required, other languages are a bonus.

Responsibilities

• Perform general administrative duties to support day-to-day operations and Management Team meetings.
• Schedule meetings, order supplies and maintaining department records.
• Complete Lobby host tasks and oversee catering activities including meeting room reservations.
• Develop positive relationships with clients, local management and service providers.
• Complete room inspections daily and report issues to Workplace Manager.
• Sign in visitors and issue/retrieve visitor passes.
• Provide high quality customer service to internal and external customers.
• Respond to client needs and coordinate resources to resolve issues.
• Assist Workplace Manager with monitoring outsourced contractors for safety and security.

Skills

MS Office

Communication

Teamwork

English language

Interpersonal skills

Job description

Job Title

Receptionist

Job Description Summary

To provide an efficient and effective reception service, acting as the initial representative of clients to visitors in a friendly and helpful manner.

Job Description

Purpose of Role

• To ensure an effective and customer focused service is provided in accordance with the contract specification and agreed service levels.

• To develop andmaintaina positive relationship with clients and customers.

• To provide coreLobby hostservices while supporting theC&WWorkplace Managerin the delivery of servicesto theWarsawoffice.

Principal Responsibilities

• Perform general administrative duties to support day-to-day operations and Management Team meetings. Responsibilities include scheduling of meetings, ordering supplies andmaintainingdepartment records.

• Complete allLobby hosttasks and oversee the catering activities including meeting room reservations,timelydelivery and prompt removal and disposal of catering foodstuffs asrequired.

• Develops positiverelationships withclients, localmanagementandservice providers.Proactive in clientassistanceand promptly responds to problem and concerns that are recurring or of a sensitive nature;in line with all siterules and regulations.

• Complete room inspectionson a daily basisand report any issuesto theWorkplace Manager

• Support in any emergencyevacuation plans in capacity as fire marshal.

• Carry out a monthly catering invoice reconciliation with orders received.

• Collect outgoing mail and process for sending either through internal / external mail. This includes booking and receiving mail through courier companies.

• Inputall job requestsinFAMIS /GFSCensure work orders are closed out daily.

• Implementation of initiatives to ensure that best practice is achieved in every aspect of service delivery with particular focus on cost,quality, and client satisfaction.

• Performsdaily services within the contract standard scope of works / KPI.

• AssistWorkplace Managerwith monitoringoutsourcedcontractors on as needed basis for safety and security.

• Respond to any visitor enquiries in a friendly and professional manner.

• Sign in all visitors and issue / retrieve visitor passes.

• Provide high quality customer service to both internal and external customers.

• Respond to client needs and coordinate resources to resolve issues.

Qualities and Personal Attributes:

• Experience using MS office and other common IT programs.

• Minimum of 1years’ experience working as a receptionist in a similar environment.

• Excellent communication skills and ability tointerface atall levels.

• Have good anticipation, analytical skills, with problem solving aptitude.

• Extremely strong customer services skill.

• Goodinterpersonalskills and team building.

• Excellent communication skills, both written and spoken.

• Able to work in a team environment but also independentlyasrequired.

• Strong command of theEnglish languagerequired, other languages are a bonus.

Cushman & Wakefield is an equal opportunity / affirmative action employer. All qualified candidates will receive consideration for employment without regard to ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, marital status, or any other legally protected characteristic. Cushman & Wakefield is committed to equity in employment, and our goal is to have a diverse, inclusive and barrier-free workplace. If you are a person with a disability and need any other accessible accommodations during the hiring process, you are invited to bring this to the Talent Acquisition Advisor’s attention once they have made contact.

INCO: “Cushman & Wakefield”