VIP Lounge Host | Guest Experience Lead

Hilton; Warszawa; On-site; PLN 56,000 - 67,000; Full time

Job summary

Hilton in Warszawa is seeking an Executive Lounge Host to deliver warm hospitality, handle guest inquiries and create memorable experiences. You will manage pre-arrival details, coordinate group arrivals, and provide courteous phone support to guests throughout their stay.

This full-time role offers opportunities to contribute to Hilton's renowned service culture, work with a dynamic team, and develop your hospitality career within a globally trusted brand.

Responsibilities

• Manage pre-arrival details: Confirm reservations, assign accommodations, and fulfill special requests prior to guest arrival
• Coordinate group arrivals: Organize and oversee tour and pre-assigned group arrivals to ensure a seamless experience
• Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards; maintain knowledge of all hotel services as well as VIP requests and special events
• Provide phone support: Answer and route incoming calls, maintain call logs, and follow up to ensure guest satisfaction

Job description

Hilton in Warszawa is seeking an Executive Lounge Host to deliver warm hospitality, handle guest inquiries and create memorable experiences. You will manage pre-arrival details, coordinate group arrivals, and provide courteous phone support to guests throughout their stay.

This full-time role offers opportunities to contribute to Hilton's renowned service culture, work with a dynamic team, and develop your hospitality career within a globally trusted brand.