Executive Lounge Host

Hilton; Warszawa; On-site; PLN 56,000 - 67,000; Full time

Job summary

Hilton in Warszawa is seeking an Executive Lounge Host to deliver warm hospitality, handle guest inquiries and create memorable experiences. You will manage pre-arrival details, coordinate group arrivals, and provide courteous phone support to guests throughout their stay.

This full-time role offers opportunities to contribute to Hilton's renowned service culture, work with a dynamic team, and develop your hospitality career within a globally trusted brand.

Responsibilities

• Manage pre-arrival details: Confirm reservations, assign accommodations, and fulfill special requests prior to guest arrival
• Coordinate group arrivals: Organize and oversee tour and pre-assigned group arrivals to ensure a seamless experience
• Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards; maintain knowledge of all hotel services as well as VIP requests and special events
• Provide phone support: Answer and route incoming calls, maintain call logs, and follow up to ensure guest satisfaction

Job description

Job Identification: 217634

Job Category: Guest Services, Operations, and Front Office

Job Schedule: Full time

Salary 5500 PLN/gross/monthly

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As an Executive Lounge Host, you’re not just handling guest inquiries – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

• Manage pre-arrival details: Confirm reservations, assign accommodations, and fulfill special requests prior to guest arrival

• Coordinate group arrivals: Organize and oversee tour and pre-assigned group arrivals to ensure a seamless experience

• Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards; maintain knowledge of all hotel services as well as VIP requests and special events

• Provide phone support: Answer and route incoming calls, maintain call logs, and follow up to ensure guest satisfaction

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands (https://www.hilton.com/en/brands/) , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we’re more than a great place to stay—we’re a great place to work.