Quality Consultant (with Italian)

Capgemini; Kraków; Hybrid; PLN 70,000 - 110,000; Full time

Benefits offered by this job

Medicover medical care

Private life insurance

Sports card

Capgemini Helpline for wellbeing

NEXT training tracks

Hybrid work model

Home office package

Job summary

Capgemini in Kraków is seeking a Quality Consultant to ensure high-quality service delivery and compliance with client standards. You will monitor interactions, assess quality, and collaborate with operations to improve customer experience in an international environment.

You will work closely with stakeholders, provide constructive feedback, and support process optimization while leveraging your Italian (C1) and English (B2) skills in a hybrid Polish office setting.

Qualifications

• Minimum 2 years of experience in Customer Service, Quality or a similar role within an international environment.
• Fluent Italian (min. C1) and English (min B2) with strong written and verbal communication skills.
• Strong communication and customer service skills.
• Strong problem-solving skills and the ability to work independently and make informed decisions.
• Good technical troubleshooting skills and practical knowledge of MS Office (Excel).
• Good organizational and time-management skills, with the ability to prioritize tasks in a fast-paced environment.
• Positive, proactive attitude with a focus on continuous improvement and delivering high-quality results.

Responsibilities

• Monitor customer interactions across various channels (phone, email, chat).
• Evaluate compliance with client requirements, quality standards, best practices, and procedures.
• Complete quality assessments and maintain accurate evaluation documentation.
• Provide constructive feedback and development support.
• Identify incidents, recurring issues, trends and process gaps through quality analysis.
• Resolve customer inquiries across digital channels with timely solutions.
• Support continuous improvement initiatives and contribute to process optimization projects.

Skills

Fluent Italian

English proficiency

Communication skills

Problem solving

MS Office

Tools

MS Office

Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your role

As a Quality Consultant, you will play a key role in ensuring high-quality service delivery and compliance with client standards and operational procedures. You will monitor customer interactions and business processes, identify trends and improvement opportunities. Working closely with operations teams and stakeholders, you will contribute to enhancing customer experience, process efficiency, and overall service quality in a dynamic international environment.

Your tasks

• Monitor customer interactions across various channels, including phone, email, chat.
• Evaluate compliance with client requirements, quality standards, best practices, and operational procedures
• Complete quality assessments and maintain accurate evaluation documentation.
• Provide constructive feedback and development support
• Identify incidents, recurring issues, trends, and process gaps through quality analysis.
• Resolve customer inquiries across digital channels, ensuring timely and effective solutions.
• Support continuous improvement initiatives and contribute to process optimization projects.

Your profile

• Minimum 2 years of experience in Customer Service, Quality or a similar role within an international environment.
• Fluent Italian (min. C1) and English (min B2), with strong written and verbal communication skills.
• Strong communication and customer service skills
• Strong problem-solving skills and the ability to work independently and make informed decisions.
• Good technical troubleshooting skills and practical knowledge of MS Office (Excel).
• Good organizational and time-management skills, with the ability to prioritize tasks in a fast‑paced environment.
• Positive, proactive attitude with a focus on continuous improvement and delivering high‑quality results.

What You'll Love About Working Here

• Well‑being culture: medical care with Medicover, private life insurance, and sports card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast "Let's talk about wellbeing" which you can listen to on Spotify.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Build your development path through internal mobility, mentoring, professional communities, and close support from a People Manager.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.
• Award‑Winning Stability & Culture: Become part of an organization celebrated as "Top Employer Poland 2026" - in the audit our stable and supportive work environment scored 100%!

Get to know us

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram - @capgeminipl or visit our Facebook profile - Capgemini Polska. You can also find us on YouTube.

About Capgemini

Capgemini is the business transformation partner for enterprises in the age of AI. We help organizations imagine and build an intelligent, sustainable future, combining AI, technology and human ingenuity to transform how they operate, innovate and grow. With unique end‑to‑end capabilities spanning strategy, technology, engineering and intelligent operations, we bring together deep industry expertise and market‑leading capabilities in AI, cloud and data to turn ambition into measurable business outcomes at scale. Supported by a robust ecosystem of partners and nearly 60 years of expertise, Capgemini is a responsible and diverse global organization of over 410,000 team members in more than 50 countries. The Group reported 2025 revenues of €22.5 billion.

Make it real | www.capgemini.com