Project and Service Manager (m/f/x)

China Mobile International Limited; Wrocław; On-site; PLN 90,000 - 130,000; Full time

Job summary

China Mobile International Limited (CMI) seeks a Project and Service Manager (m/f/x) based in Poland to lead end‑to‑end IT/telecom service delivery for European clients. You will own projects, oversee post‑sales ICT service, and coordinate with global teams to ensure timely, on‑budget delivery.

The role requires a Bachelor’s in Telecom/Computer Eng, 3+ years in IT/telecom delivery, strong IP/network knowledge, and fluency in English and Mandarin.

Qualifications

• Bachelor's degree in Telecom/Computer Eng or equivalent.
• Minimum 3 years of IT & Telecom service delivery experience; Poland experience preferred.
• Technical knowledge of IP network design and configuration: routing, switching, WAN/LAN, WIFI, NAS, Firewall, Cloud, Storage.
• Strong teamwork, cross‑functional collaboration, and ability to work under pressure.
• Excellent project management and communication skills.
• Fluent in English and Mandarin; ITIL/CCIE certificates are a plus.

Responsibilities

• Own end‑to‑end customer service experience and project delivery.
• Deliver projects on time and within budget; manage post‑sales ICT services.
• Maintain and inspect onsite equipment (routers, switches, transmission systems).
• Diagnose and troubleshoot network hardware/software to minimize downtime.
• Conduct site surveys, install and commission equipment per project status.
• Coordinate with internal teams and CMIs in Europe for activation/testing.
• Provide regular project updates to customers.

Skills

IP network design

Routing & switching

WAN/LAN

WIFI

Cloud storage

Firewall

ITIL knowledge

Education

Bachelor's degree in Telecommunication / Computer Engineering

CCIE or related networking certificates

Job description

China Mobile International Limited (CMI) is a wholly owned subsidiary of China Mobile. To provide better services to meet the growing demand in the international telecommunications market, CMI has expanded its footprint in 37 countries and regions. Leveraging the strong support by China Mobile, CMI is a trusted partner that provides comprehensive international telecom services and solutions to international enterprises, carriers and mobile users.

Together with our ecosystem partners, we strive for excellence and innovation. From precisely tailored solutions to seamless integration and delivery, followed by professional operational support, we offer end-to-end services to ensure the highest quality in every project.

The DICT Center - Europe Region is now actively seeking talented Project and Service Manager (m/f/x) base in Poland to join us. We look forward to working together and unlocking the boundless possibilities of the future of technology!

Responsibilities:

• Demonstrated ownership and accountability for end-end customer service experience
• Responsible for project delivery to customers, to guarantee deliver the projects in time and in budget
• Engage post-sales stage for ICT Service and manage the customers when service get issue
• Perform regular maintenance and preventive inspections of onsite equipment, including but not limited to routers switches, and/or transmission systems etc.
• Diagnose and troubleshoot hardware and software issues in networks, ensuring minimal downtime and efficient resolution of faults.
• Conduct site surveys, install and commission new equipment based onproject status and ensure all installations comply with industry standards and safety regulations.
• Work with various internal and CMI local companies in Europe Region for order activation and testing
• Professional project management and regular update to customer about project status

Requirements:

• Bachelor's degree or above in Telecommunication / Computer Engineering or equivalent majors
• Minimum 3 years of experience in IT & Telecom service delivery, local work experience in Poland preferred.
• Technical knowledge in IP network design and configuration, including routing and switching, WAN/LAN, WIFI, NAS, Firewall, Cloud ,Storage etc.
• Excellent teamwork skills, ability to work across virtual global teams, self-motivated and able to work under pressure
• Excellent project management skills and communication skills
• Self-motived team player with quick adaptation to dynamic environment
• Fluent language skills in both English and Mandarin
• ITIL or CCIE certificate and related certificates in networking technology is an advantage

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