Poland Channel Service Manager (White Goods)

Xiaomi Technology; Warszawa; On-site; PLN 70,000 - 110,000; Full time

Job summary

Xiaomi Technology in Poland is seeking a Home Appliance Service Manager to build and lead the local after-sales network for Xiaomi white goods, including refrigerators, washing machines and air conditioners. You will standardize service workflows, forecast peak season capacity, and manage KPI-driven performance across partners.

The role requires 3+ years in after-sales and vendor management, strong English, and willingness to travel short-term across Poland.

Qualifications

• Minimum 3 years of after-sales operations and third-party vendor management experience.
• Hands-on in building after-sales service systems and vendor ecosystems from scratch is a plus.
• Fluent in English for daily business communication and vendor negotiation.

Responsibilities

• Develop and manage local after-sales network across Poland.
• Standardize local SOPs for white goods after-sales services.
• Forecast peak-season installation capacity and allocate resources.
• Monitor work orders and drive KPI delivery with partners.
• Oversee vendor settlement and financial reconciliation.

Skills

Vendor management

KPI tracking

Operations planning

English language proficiency

Job description

We are looking for a Home Appliance Service Manager based in Poland to build and manage the after-sales service network for Xiaomi white goods (refrigerator, washing machine, air conditioner). You will be fully responsible for local service procedure standardization, peak-season installation capacity guarantee, work order monitoring & KPI management, and service provider settlement. This role requires solid experience in overseas service vendor management, fluent English, and the ability to support short-term business trips across Poland.

Job Responsibilities

1. Develop & Manage Local After-Sales Network

Build, expand and optimize the local installation and maintenance service network for Xiaomi white goods (refrigerator, washing machine, air conditioner) across Poland. Oversee end-to-end vendor lifecycle management, including partner recruitment, qualification auditing, operational training and daily performance management, to establish a stable, high-coverage and high-quality local after-sales system.

2. Standardize Local After-Sales Workflows

Define, streamline and iterate standardized local SOPs for white goods after-sales services, covering fault reporting, on-site installation & repair, re-inspection and order closure. Drive unified service standards to improve operational efficiency, service consistency and end-user satisfaction.

3. Secure Peak Season Installation Capacity

Proactively forecast seasonal demand spikes for air conditioners in Poland. Scale and reserve local installation manpower and vendor resources, optimize workforce scheduling and resource allocation, and ensure sufficient service capacity during peak seasons. Minimize service delays and customer complaints to sustain reliable service quality.

4. Oversee Work Order Management & KPI Delivery

Monitor daily white goods after-sales work order progress across the Polish market. Collaborate closely with third-party service providers to ensure timely on-site service, issue resolution and full order closure. Drive consistent achievement of core KPIs, including order completion rate and on-time service rate.

Handle full-cycle vendor settlement operations, including data verification, account reconciliation and financial settlement. Standardize settlement rules, ensure accurate and timely payment execution, and maintain stable, long-term cooperative relationships with local service partners.

Job Requirements

1. Professional Experience

Minimum 3 years of experience in white goods (refrigerator, washing machine, air conditioner) after-sales operations and third-party vendor management. Proven experience in partner development, performance evaluation, training delivery and regional service operation, with solid practical vendor management expertise.

2. Preferred Local Resources

Candidates with existing local network and connections to home appliance repair and air conditioner installation vendors in Poland or Europe are highly preferred, enabling rapid service network deployment and expansion.

3. Language Skill

Fluent in English for daily business communication, vendor negotiation, cross-team alignment and official document handling, capable of independently managing local overseas business.

4. Mobility & Adaptability

Willing and able to conduct short‑term business trips across Poland for vendor visits, market audits and peak‑season operational support.

5. Preferred Experience

Hands‑on experience in building after‑sales service systems, standardizing operational workflows and establishing vendor ecosystems from scratch for overseas home appliance business is a significant plus.