Production IT & OT Specialist: Incident & Ops Lead

Displate Corporation; Marki; On-site; PLN 180,000 - 240,000; Full time

Job summary

Displate Corporation is seeking an IT Operations Lead at our Marki production site to own end-to-end production IT incidents, coordinate vendor and partner actions, and keep stakeholders informed during outages. You will map the on-premise landscape, troubleshoot faults, and ensure adherence to global standards while delivering day-to-day user support for factory equipment.

The role emphasizes hands-on problem solving, cross-party delegation, and proactive communication with the Polish IT

Responsibilities

• Understand the IT landscape of the Marki/Louisville production facility — network segments and addressing, inter-site tunnels, servers and their service dependencies, production systems and shop-floor devices — and the connections between them
• Troubleshoot and triage: reproduce the symptom, narrow it down to a layer and a component, and establish whether it is a network, host, application/database or machine-vendor problem
• Act as incident manager for anything that affects production — assess impact and priority, put a workaround in place where possible, and own the incident until it is closed
• Delegate each issue to the party accountable for the fix (internal team, network partner, system vendor, ISP), make sure they actually engage, and keep pressure on until it is resolved — then insist on root cause, not just recovery
• Keep stakeholders informed about the status of ongoing incidents — outage notices, progress updates, and all-clear confirmations
• Keep in touch with the Polish IT Operations team, ensuring the knowledge transfer and adherence to global company standards
• Provide day-to-day user support (computers, printers, conference equipment, etc.) for the factory
• Understand the IT landscape of the Marki/Louisville production facility — network segments and addressing, inter-site tunnels, servers and their service dependencies, production systems and shop-floor devices — and the connections between them
• Troubleshoot and triage: reproduce the symptom, narrow it down to a layer and a component, and establish whether it is a network, host, application/database or machine-vendor problem
• Act as incident manager for anything that affects production — assess impact and priority, put a workaround in place where possible, and own the incident until it is closed
• Delegate each issue to the party accountable for the fix (internal team, network partner, system vendor, ISP), make sure they actually engage, and keep pressure on until it is resolved — then insist on root cause, not just recovery
• Keep stakeholders informed about the status of ongoing incidents — outage notices, progress updates, and all-clear confirmations
• Keep in touch with the Polish IT Operations team, ensuring the knowledge transfer and adherence to global company standards
• Provide day-to-day user support (computers, printers, conference equipment, etc.) for the factory
• Maintain an up-to-date map of the on-premise landscape — both in your own working knowledge and in documented form — covering sites, network segments, tunnels, servers, storage, production systems and shop-floor equipment, and the dependencies between them
• Narrow faults down hands-on — connectivity and link tests, device and host checks, log and monitoring review — narrowing faults down to the point where the responsible owner is clear and unambiguous
• Explain the fault and its cause in both directions: in plain terms to the plant and the business, in technical terms to the vendor/tech teams
• Own production-affecting incidents end to end: intake from the floor, impact and priority, workaround, delegation, resolution, closure and follow-up
• Ensure the right parties are engaged and remain so; elevate when response times slip or progress stalls, and decide when remote handling is no longer enough
• Run stakeholder communication throughout — outage notices, status updates, all-clear — and record what was changed and why
• Day-to-day operational counterpart for the network partner company, the US IT partner company, the production system vendor and the ISPs
• Define and commission their work, schedule it around production needs, and verify the outcome before closing the loop
• Provide and control partner access to infrastructure: privileged accounts, VPN and remote access, service accounts for firewalls and monitoring
• Push for monitoring and alerting coverage of production‑critical components, and challenge the gaps that incidents reveal
• Availability of site LAN/Wi‑Fi, inter‑site VPN tunnels, remote desktop and terminal access, network shares and NAS, as experienced by the plants
• Access administration for production and on‑premise resources: VPN groups and policy, remote desktop access, shares, production system and database accounts
• Shop‑floor endpoints and peripherals: packstations, mobile scanners, kiosks, label and hall printers, production and DTP workstations, workflow PCs
• Operational documentation, checklists and inventory of production IT; maintenance windows agreed with the plants and the vendors
• Fixing infrastructure faults at device level — configuration of firewalls, switches and access points is delivered by the network partner; this role diagnoses, delegates and verifies
• Designing the network architecture and selecting the target technology stack
• Development and maintenance of the production systems themselves (MES, Signa, DMS, Comarch) — these is vendor‑owned products
• Administering Microsoft 365, Entra ID, Intune, Exchange Online and SaaS applications, including licences, user accounts and identity/security policies
• Leading commercial and contractual escalations with ISPs and vendors
• Managing budget, costs and vendor relations
• People management of the IT Operations team
• Repairing hardware physically and managing office supplies or facilities

Job description

Displate Corporation is seeking an IT Operations Lead at our Marki production site to own end-to-end production IT incidents, coordinate vendor and partner actions, and keep stakeholders informed during outages. You will map the on-premise landscape, troubleshoot faults, and ensure adherence to global standards while delivering day-to-day user support for factory equipment.

The role emphasizes hands-on problem solving, cross-party delegation, and proactive communication with the Polish IT