Technical Product Support Specialist I - Air Pricing

3003 Sabre Polska Sp. z o.o.; Kraków; Hybrid; PLN 120,000 - 210,000; Full time

Benefits offered by this job

Paid time off

Year-End-Break

Paid parental leave

Volunteer time

Multisport card

Tax deduction

Employee Capital Plans

Baby Bonus

Say Thanks program

Health coverage

Job summary

Sabre Polska Sp. z o.o. Kraków is seeking a Technical Product Support Specialist with a travel industry background to join the Offers, Pricing and Revenue Management team.

You will provide Pricing, Shopping and Fares support to Sabre customers, analyze mid to high complexity fare issues, and assist with testing, training and deployment planning. The role requires strong analytical skills, excellent English, and Sabre GDS knowledge; travel industry experience is a plus and knowledge of Sabre

Qualifications

• Strong analytical and problem-solving skills.
• Excellent English communication skills.
• Knowledge of Sabre GDS required; travel industry experience preferred; basic understanding of Sabre APIs/ATPCO preferred.

Responsibilities

• Provide specialized Pricing, Shopping and Fares support to Sabre customers.
• Analyze mid to high complexity air fares issues in real time and certification environments.
• Assist with functionality questions, testing issues, training on new products and deployment planning.
• Research Agency Debit Memos and safeguard Sabre Fare Guarantee Policy.

Skills

Analytical thinking

Problem-solving

Self-motivation

English communication

Interpersonal skills

Teamwork

Sabre GDS knowledge

Travel industry experience

Sabre APIs/ATPCO knowledge

Tools

Sabre GDS

Sabre APIs/ATPCO

Job description

Location

Kraków (hybrid work - 3 day per week in the office)

Offers, Pricing and Revenue Management team

Offers, Pricing and Revenue Management is a team of air fares experts supporting airline and agency customers within the Customer Care organization.

Position Overview

The team is looking for Technical Product Support Specialist with the Global Distribution System and/or travel industry background.

Main Duties

The main duties consist of delivering high quality support to Airlines and Agency customers with issues related to Pricing, Shopping, Taxes, Currency, Ancillaries, including some revenue generator products such as Agency Retailer, Agency Managed Commission, Direct Fares Filing.

The position is also intended to analyze and research on Agency Debit Memos and safeguard Sabre Fare Guarantee Policy.

What you'll do?

providing specialized Pricing, Shopping and Fares support to Sabre customers, suppliers, and partners analyzing mid to high complexity level air fares related issues in both real time and certification environments using diagnostics and database visualization tools to determine and recommend corrective actions highlighting priority of required system fixes depending on financial impact and system’s usability levels safeguarding Sabre’s Fare Guarantee Policy commitments by providing timely and thorough Agency Debit Memo research supporting development and marketing staff by assisting with functionality questions, addressing testing issues, training on new products and all delivery planning aspects for deployment of a service or product problem tracking and escalations to other technical levels and teams

What you'll bring?

Requirements: strong analytical and problem-solving skills self-motivated, able to work under minimal supervision readiness to learn complex airline fares system excellent English communication skills excellent interpersonal and teamwork skills Knowledge of Sabre GDS required. previous travel industry experience preferred basic understanding of Sabre APIs/ATPCO preferred

Additional Context

Important: While the responsibilities outlined above represent the core focus of the Offers, Pricing and Revenue Management role, this position is also an integral part of the Customer Care Support organization. This team is made up of specialists who provide critical support to the distribution business, covering travel agencies, airlines, hotels, and car rental vendors. As part of this model, team members may be involved into collaborating across functional areas and might be required to support different domains to ensure operational continuity and effective issue resolution.

Benefits

• Paid time off
• Year-End-Break: enjoy additional fully paid days off during the last week of the year
• Paid parental leave: Take up to 12 weeks off with pay after birth or adoption of a child. Sabre Global Paid Parental Leave runs concurrently with local leave policies.
• Paid volunteer time: take up to 4 days annually to give your time to a charitable organization of your choice
• Your money My Benefit platform/Multisport card: enjoy the benefit cafeteria system and use popular sport card
• Tax deduction: take the opportunity to claim deductible costs, reducing your income tax
• Employee Capital Plans: profit from long-term saving scheme co-financed by Sabre and the State Treasury
• Baby Bonus: benefit from one-time allowance on childbirth or adoption
• Say Thanks program: collect points on recognition program and transfer them to wide variety of gifts and services
• Health and wellness Luxmed extensive medical coverage: take care of yourself and your family with the extensive medical package with a broad range of additional services
• Foreign travel insurance: feel safe going abroad with free Allianz insurance offered as part of our Lux Med package
• Employee Assistance Program: find help in free, confidential program with a certified counselor
• Life insurance: sign up for free, high coverage life insurance program
• Career development Professional development: enjoy access to Udemy learning platform as well as join Sabre live learning sessions
• Certification and tuition reimbursement
• Our Communities: join one of our team member groups focused on sharing knowledge and best practices (Google Developers Group, Innovation Lab Community, Women in Technology, SOLVE!T and many more)
• And more Car and bike parking Fun & Relax zone in modern office: enjoy electronic tables to work, foosball, ping pong, pool table, swings, massage chairs and terraces to admire a panoramic view of Kraków.
• We have parents’ rooms as well
• No dress code
• Innovation Lab: access Augmented Reality & Virtual Reality equipment, Robot construction kit, 3D printers and many more
• Attractive Referral Bonus: earn $2500 USD for every hired referral

Equal Employment Opportunity

Sabre is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.

Sabre is an equal employment opportunity employer and is committed to providing employment opportunities to minorities, females, veterans and disabled individuals.

Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre at [e-mail]. Determinations on requests for reasonable accommodation will be made on a case‑by‑case basis.