Premium Travel Advisor — Warsaw Office & Training

Concentrix; Jaworzno; On-site; PLN 50,000 - 70,000; Full time

Benefits offered by this job

SAS fare discounts

Equal opportunities

Training program

International environment

Coaching and mentoring

Warsaw office

Job summary

Concentrix in Warsaw is seeking a Travel Advisor for the SAS Nordic Premium Airline, requiring Norwegian language skills (C1) and English (B2). You will handle premium travel inquiries, assist with ticket purchases and payments, and support customers via calls and chat.

The role emphasizes accuracy, organization, and customer-centric service, with a fully paid 2-month training program and opportunities to grow within an international environment. Office-based in central Warsaw.

Qualifications

• Fluent in written and spoken Norwegian (C1) and English (B2).
• Helpful and collaborative spirit.
• Enthusiastic, patient, and open-minded.
• Active listener with clear communication.
• Highly organized and precise.
• Able to work from our office in Warsaw.

Responsibilities

• Be the 1st point of contact for premium travel inquiries.
• Help in purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls / chat.
• Foster enduring relationships with customers for building trust.

Skills

Norwegian (C1)

English (B2)

Job description

Concentrix in Warsaw is seeking a Travel Advisor for the SAS Nordic Premium Airline, requiring Norwegian language skills (C1) and English (B2). You will handle premium travel inquiries, assist with ticket purchases and payments, and support customers via calls and chat.

The role emphasizes accuracy, organization, and customer-centric service, with a fully paid 2-month training program and opportunities to grow within an international environment. Office-based in central Warsaw.