Premium Travel Advisor – Nordic Routes (Warsaw)

Concentrix; Ostrołęka; On-site; PLN 42,000 - 65,000; Full time

Benefits offered by this job

SAS travel discounts

Two-month training program

Coach and mentoring support

Modern office in Warsaw

Job summary

Concentrix in Warsaw is seeking a Travel Advisor to support Nordic Premium Airline SAS with Norwegian. You will assist with ticket purchases, handle payments, and help customers resolve travel issues from the office in Warsaw.

The role requires fluency in Norwegian (C1) and English (B2), a collaborative mindset, and strong organizational skills. Training lasts two months, with an international, diverse team and growth opportunities.

Qualifications

• Fluent in written and spoken Norwegian (C1) and English (B2).
• Naturally helpful and collaborative spirit.
• Active listener and able to communicate clearly.
• Highly organized and precise.

Responsibilities

• Be the 1st point of contact for premium travel inquiries of customers.
• Help in purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls / chat.
• Foster enduring relationships with customers for building trust.

Skills

Norwegian (C1)

English (B2)

Customer service

Active listening

Organized

Job description

Concentrix in Warsaw is seeking a Travel Advisor to support Nordic Premium Airline SAS with Norwegian. You will assist with ticket purchases, handle payments, and help customers resolve travel issues from the office in Warsaw.

The role requires fluency in Norwegian (C1) and English (B2), a collaborative mindset, and strong organizational skills. Training lasts two months, with an international, diverse team and growth opportunities.