Premium Travel Advisor — Warsaw Office (Multilingual)

Concentrix; Puławy; On-site; PLN 48,000 - 60,000; Full time

Benefits offered by this job

SAS fare discounts

2-month paid training program

International work environment

Coaching and mentoring

Modern Warsaw office

Job summary

Concentrix seeks a Travel Advisor to handle premium airline inquiries for SAS and Norwegian customers in Warsaw. You will assist with ticket purchases, payments, and resolving travel issues, communicating with customers via calls and chat while building lasting relationships.

The role requires Norwegian (C1) and English (B2), strong organizational skills, and a collaborative mindset. You will work from our Warsaw office in a dynamic, international environment.

Qualifications

• Fluent in Norwegian (C1) and English (B2) for written and spoken communication.
• Strong interpersonal and collaborative mindset.
• Highly organized and precise.

Responsibilities

• Be the first point of contact for premium travel inquiries.
• Assist in purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls or chat.
• Foster enduring relationships with customers to build trust.

Skills

Norwegian C1

English B2

Active listening

Clear communication

Job description

Concentrix seeks a Travel Advisor to handle premium airline inquiries for SAS and Norwegian customers in Warsaw. You will assist with ticket purchases, payments, and resolving travel issues, communicating with customers via calls and chat while building lasting relationships.

The role requires Norwegian (C1) and English (B2), strong organizational skills, and a collaborative mindset. You will work from our Warsaw office in a dynamic, international environment.