Polish Speaking CX Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; Poland; On-site; PLN 87,000 - 116,000; Full time

Benefits offered by this job

Fully Paid Relocation Package

Fully Paid Training

Comprehensive Health Insurance

Monthly Performance Bonus

€1,500 Signing Bonus

Job summary

Mercier Consultancy Group seeks a Polish-speaking CX Specialist to deliver exceptional support to Polish clients across multiple channels. You will resolve inquiries, maintain service quality, and collaborate with internal teams.

Relocation to Sofia is fully covered, with training, health insurance, a monthly salary plus performance bonus, and a €1,500 signing bonus. Fluency in Polish and English is required to join our international team.

Qualifications

• Must be native or fluent in Polish (spoken and written).
• Experience in customer support is preferred.
• Strong communication and problem-solving abilities.
• English proficiency for collaboration with international team.
• Willingness to relocate to Sofia, Bulgaria.

Responsibilities

• Deliver exceptional customer support to Polish-speaking clients across multiple digital channels.
• Resolve complex inquiries with a focus on high-quality customer experience and brand loyalty.
• Act as a brand ambassador, maintaining professional communication standards for this Polish Speaking CX Specialist position in Bulgaria.
• Collaborate with internal teams to streamline support workflows and enhance service efficiency.
• Proactively identify areas for process improvement within the customer support lifecycle.
• Maintain accurate records of customer interactions and service documentation in our internal CRM systems.
• Participate in ongoing training to stay updated on product knowledge and communication best practices.
• Relocate to Sofia and start contributing to our Polish-speaking client base.

Skills

Polish fluency

English proficiency

Customer-centric mindset

Problem-solving

Relocation readiness

Tools

CRM software

Job description

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized as a leader in connecting top-tier talent with world-class organizations across the European BPO and customer support services sectors. We pride ourselves on facilitating career growth through exclusive opportunities that define the future of global client relations.

Job Overview

We are currently seeking a dynamic professional for our Polish Speaking CX Specialist position in Bulgaria. This is a unique opportunity to advance your career in the customer support services industry while enjoying a comprehensive relocation package in the heart of the Balkans.

Key Responsibilities

• Deliver exceptional customer support services to Polish-speaking clients across multiple digital channels.
• Resolve complex inquiries with a focus on high-quality customer experience and brand loyalty.
• Act as a brand ambassador, maintaining professional communication standards for this Polish Speaking CX Specialist position in Bulgaria.
• Collaborate with internal teams to streamline support workflows and enhance service efficiency.
• Proactively identify areas for process improvement within the customer support lifecycle.
• Maintain accurate records of customer interactions and service documentation in our internal CRM systems.
• Participate in ongoing training to stay updated on product knowledge and communication best practices.
• Native or fluent Polish (spoken and written).
• Valid EU passport or right to work in the EU (mandatory).
• Proven experience or a strong interest in the customer support services industry.
• Professional proficiency in English to collaborate with our diverse international team.
• Strong problem-solving skills and a customer-centric mindset.
• Ability to relocate to Sofia for this exciting addition to the Polish-speaking jobs market.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Comprehensive Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Attractive Monthly Performance Bonus.
• €1,500 Signing Bonus (one-time).
• Opportunities for professional growth within the competitive landscape of jobs in Bulgaria.

Life in Bulgaria

Bulgaria offers an incredible blend of vibrant city life, rich history, and breathtaking natural scenery. When you secure one of our Polish-speaking jobs in this region, you gain access to a Mediterranean-influenced climate, affordable living, and a welcoming international community that makes Bulgaria a top destination for expatriates.

By joining us in Sofia, you will experience a high quality of life, featuring world-class dining, bustling cafes, and a modern social scene. Our fully paid relocation package ensures a smooth transition, allowing you to settle into your new life in Bulgaria with ease. Discover why so many professionals choose the Polish Speaking CX Specialist position in Bulgaria to accelerate their careers and expand their horizons.