Digital Helpdesk Champion Polish Language Relocation to Bulgaria

Cross Border Talents; Poznań; Hybrid; PLN 127,000 - 170,000; Full time

Job summary

A leading customer experience company is seeking a Digital Helpdesk Champion fluent in Polish and English to provide exceptional customer support. This role is based in Sofia, Bulgaria, and includes full relocation support. Candidates should have a customer-first attitude and strong problem-solving skills. The company offers great benefits, career growth opportunities, and a supportive international environment.

Benefits

Full relocation support

Attractive salary

Private health insurance

Flexible contracts

Customizable benefits

Qualifications

• Fluent in Polish and English.
• Customer-focused mindset with problem-solving skills.
• Good listener and clear communicator.
• Ability to adapt to technology and processes.
• Self-motivated and calm under pressure.

Responsibilities

• Provide customer support via phone, email, and chat.
• Use CRM tools and ticketing systems to resolve inquiries.
• Meet performance targets for response time and satisfaction.
• Collaborate with an international team.
• Attend training sessions for product knowledge.

Skills

Fluent Polish communication skills

Fluent English communication skills

Customer-first attitude

Strong problem-solving abilities

Ability to adapt to new tools

Excellent listening skills

Job description

Digital Helpdesk Champion Polish Language Relocation to Bulgaria

About the job

Location: Sofia, Bulgaria
Type: Full-time (40h/week)
Start Date: September 2025

Ready to turn your language skills into a thrilling career adventure? Were looking for passionate Polish and English speakers to join our team in Sofia, Bulgaria, and become the voice of the worlds most-loved search engine. This is your chance to help users, solve real-world problems, and grow professionally in one of themost dynamic cities all with full relocation support!

No tech experience? No problem! If you love helping people and learning new things, well provide everything you need to succeed through our fully paid training program.

What You'll Do:

• Provide exceptional customer support via phone, email, and chat, ensuring every user feels valued and heard.
• Use advanced CRM tools and ticketing systems to resolve inquiries quickly and effectively.
• Meet and exceed performance targets like response time, first-contact resolution, and customer satisfaction.
• Collaborate with a diverse, international team to share insights and improve processes.
• Continuously learn through training sessions to stay updated on product features and industry trends.

What We're Looking For:

• Fluent Polish and English communication skills.
• A customer-first attitude and strong problem-solving abilities.
• Ability to follow processes and quickly adapt to new tools.
• Excellent listener with a knack for explaining things clearly.
• Self-motivated, positive, and calm under pressure.

Why You'll Love Working and Living in Bulgaria:

• Full Relocation Support: Flights, temporary housing, rent assistance, and help finding your new home.
• Great Lifestyle: Bulgaria offers a low cost of living, rich culture, beautiful nature, and a vibrant social scene. Enjoy skiing in winter, beaches in summer, and historic sites year-round all while saving more of your income.
• Career Growth: Fully paid training, clear advancement paths, and a stable job at a global company.
• Excellent Benefits: Attractive salary, private health insurance, flexible contracts, and access to customizable benefits.
• Awesome Team: Join a supportive, international environment where your well-being comes first.

About Our Company:

We're a publicly traded industry leader (NYSE & TSX: TIXT) and the largest employer in Bulgaria customer experience sector. With over 4,600 team members, we deliver next-gen digital, AI, and customer solutions for top global brands. We are an equal opportunity employer and value diversity. Different backgrounds make us stronger.

Excited to start your new journey? Apply today!