Lithuanian Speaking Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; Poland; On-site; PLN 98,000 - 172,000; Full time

Benefits offered by this job

Competitive monthly salary

Fully Paid Training

Health Insurance

Fully Paid Relocation Package

Monthly Performance Bonus

International work environment

Job summary

Mercier Consultancy Group seeks a Lithuanian-speaking Support Specialist to join a client team in Bulgaria. You will provide premium multichannel customer support to international clients, addressing inquiries in Lithuanian and English, and help maintain service quality while collaborating with internal teams.

Relocation support is provided, with fully paid training, health insurance, and a monthly salary. An international work environment offers growth opportunities within a dynamic sector.

Qualifications

• Native or fluent Lithuanian (spoken and written).
• Strong proficiency in English for international corporate communication.
• Valid EU passport (mandatory).
• Previous experience in a support-oriented role is advantageous for this position.

Responsibilities

• Deliver exceptional omnichannel support to international clients in the Customer Support Services sector.
• Resolve complex inquiries through clear, professional communication in Lithuanian.
• Maintain high quality standards to ensure customer satisfaction and brand loyalty.
• Document interactions accurately within the client’s CRM system.
• Participate in ongoing training to stay updated on product specifications and industry best practices.

Skills

Lithuanian language

English proficiency

EU citizenship

Job description

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm dedicated to connecting top-tier talent with industry-leading corporations across Europe. As experts in the BPO and Customer Support Services landscape, we specialize in facilitating career-defining opportunities that offer professional growth and global exposure.

Job Overview

We are currently seeking a motivated professional for a Lithuanian Speaking Support Specialist position in Bulgaria to join our client’s high-performing team. This is one of the most exciting Lithuanian-speaking jobs in the region, offering a unique opportunity to provide premium service within the fast-paced Customer Support Services industry while enjoying a fully supported relocation experience.

Key Responsibilities

• Deliver exceptional omnichannel support to international clients in the Customer Support Services sector.
• Resolve complex inquiries through clear, professional communication in native or fluent Lithuanian.
• Maintain high quality standards to ensure customer satisfaction and brand loyalty.
• Collaborate with internal teams to identify and elevate technical or operational issues efficiently.
• Document all interactions accurately within the client’s CRM system to maintain service excellence.
• Participate in ongoing training to stay updated on product specifications and industry best practices.
• Proactively contribute to team goals by meeting performance metrics and service level agreements.
• Native or fluent Lithuanian (spoken and written).
• Valid EU passport (mandatory).
• Strong proficiency in English for international corporate communication.
• A passion for people and a professional mindset tailored to the Customer Support Services industry.
• Previous experience in a support-oriented role is considered a distinct advantage for this position in Bulgaria.
• Excellent problem-solving abilities and a positive, team-oriented attitude.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel) for those moving to Bulgaria.
• Monthly Performance Bonus.
• International work environment with excellent career growth prospects.

Life in Bulgaria

Choosing one of our jobs in Bulgaria means stepping into a vibrant culture where modern infrastructure meets historical charm. Sofia, the capital, is a dynamic hub for international professionals, offering a beautiful climate, picturesque mountain views, and a thriving social scene that makes it a top destination for those seeking international Lithuanian-speaking jobs.

The relocation process to Bulgaria is seamless with our full support, allowing you to enjoy a high quality of life, affordable local cuisine, and a supportive expat community. If you are looking for a rewarding Lithuanian Speaking Support Specialist position in Bulgaria, you will find that living in Bulgaria provides the perfect balance of professional challenge and personal enjoyment.