Polish-Speaking Support Specialist – Relocation Included

Mercier Consultancy Group; Poland; On-site; PLN 120,000 - 169,000; Full time

Benefits offered by this job

Fully Paid Training

Health Insurance

Relocation Package (flight, transfer,

Monthly Performance Bonus

€1,500 Signing Bonus

Career progression opportunities

Job summary

Mercier Consultancy Group invites applications for a Polish Speaking Support Specialist in Bulgaria. The role focuses on delivering high-quality assistance to Polish-speaking customers while collaborating with international teams from Sofia.

The ideal candidate is fluent in Polish and English, has prior customer support experience, and is ready for relocation with a mandatory EU passport. Competitive salary and full relocation support are offered.

Qualifications

• Native or fluent Polish (spoken and written).
• Valid EU passport (mandatory for relocation to Bulgaria).
• Strong proficiency in English to facilitate team communication.
• Previous experience in customer support services or a similar client-facing role is highly desirable.
• Excellent problem-solving skills and a proactive, customer-centric attitude.
• Availability to work on-site in Sofia, Bulgaria.

Responsibilities

• Provide high-quality technical and functional support to Polish-speaking customers across multiple communication channels.
• Ensure customer satisfaction by resolving complex inquiries within the customer support services sector.
• Maintain accurate records of customer interactions and service documentation.
• Collaborate with international teams to optimize support workflows and communication standards.
• Stay updated on product knowledge to provide accurate and efficient troubleshooting advice.
• Act as a brand ambassador, ensuring professional representation of the company in every interaction.
• Contribute to the continuous improvement of support protocols within the organization.

Skills

Polish fluency

English proficiency

Customer support experience

Problem solving

Job description

Mercier Consultancy Group invites applications for a Polish Speaking Support Specialist in Bulgaria. The role focuses on delivering high-quality assistance to Polish-speaking customers while collaborating with international teams from Sofia.

The ideal candidate is fluent in Polish and English, has prior customer support experience, and is ready for relocation with a mandatory EU passport. Competitive salary and full relocation support are offered.