Polish Speaking Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; Poland; On-site; PLN 120,000 - 169,000; Full time

Benefits offered by this job

Fully Paid Training

Health Insurance

Relocation Package (flight, transfer,

Monthly Performance Bonus

€1,500 Signing Bonus

Career progression opportunities

Job summary

Mercier Consultancy Group invites applications for a Polish Speaking Support Specialist in Bulgaria. The role focuses on delivering high-quality assistance to Polish-speaking customers while collaborating with international teams from Sofia.

The ideal candidate is fluent in Polish and English, has prior customer support experience, and is ready for relocation with a mandatory EU passport. Competitive salary and full relocation support are offered.

Qualifications

• Native or fluent Polish (spoken and written).
• Valid EU passport (mandatory for relocation to Bulgaria).
• Strong proficiency in English to facilitate team communication.
• Previous experience in customer support services or a similar client-facing role is highly desirable.
• Excellent problem-solving skills and a proactive, customer-centric attitude.
• Availability to work on-site in Sofia, Bulgaria.

Responsibilities

• Provide high-quality technical and functional support to Polish-speaking customers across multiple communication channels.
• Ensure customer satisfaction by resolving complex inquiries within the customer support services sector.
• Maintain accurate records of customer interactions and service documentation.
• Collaborate with international teams to optimize support workflows and communication standards.
• Stay updated on product knowledge to provide accurate and efficient troubleshooting advice.
• Act as a brand ambassador, ensuring professional representation of the company in every interaction.
• Contribute to the continuous improvement of support protocols within the organization.

Skills

Polish fluency

English proficiency

Customer support experience

Problem solving

Job description

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm dedicated to bridging top-tier talent with world-class organizations. As a leader in European recruitment and BPO solutions, we specialize in placing exceptional professionals into high-impact roles that define the future of the customer support services industry.

Job Overview

We are currently seeking a talented individual for the Polish Speaking Support Specialist position in Bulgaria. This is a unique opportunity for a motivated professional to advance their career within a dynamic customer support services environment while enjoying the vibrant lifestyle that comes with one of the most exciting jobs in Bulgaria.

Key Responsibilities

• Provide high-quality technical and functional support to Polish-speaking customers across multiple communication channels.
• Ensure customer satisfaction by resolving complex inquiries within the customer support services sector.
• Maintain accurate records of customer interactions and service documentation.
• Collaborate with international teams to optimize support workflows and communication standards.
• Stay updated on product knowledge to provide accurate and efficient troubleshooting advice.
• Act as a brand ambassador, ensuring professional representation of the company in every interaction.
• Contribute to the continuous improvement of support protocols within the organization.
• Native or fluent Polish (spoken and written).
• Valid EU passport (mandatory for relocation to Bulgaria).
• Strong proficiency in English to facilitate team communication.
• Previous experience in customer support services or a similar client-facing role is highly desirable.
• Excellent problem-solving skills and a proactive, customer-centric attitude.
• Availability to work on-site in Sofia, Bulgaria.
  What We Offer
• Competitive Monthly Salary reflecting your skills and experience.
• Fully Paid Training to ensure you excel in your new Polish-speaking job.
• Comprehensive Health Insurance package.
• Fully Paid Relocation Package (flight, transfer, hotel) to ensure a smooth transition to your new home in Bulgaria.
• Monthly Performance Bonus linked to your individual and team KPIs.
• €1,500 Signing Bonus (one-time) for all new hires joining our Polish Speaking Support Specialist position in Bulgaria.
• And Much More… including career progression opportunities within the group.
  Life in Bulgaria

Bulgaria is a hidden gem in Europe, offering an exceptional quality of life, a rich historical landscape, and a warm, inviting climate. Professionals seeking jobs in Bulgaria will find a thriving expat community, a low cost of living, and breathtaking nature that ranges from alpine mountain ranges to the scenic Black Sea coast.

Relocating for this Polish Speaking Support Specialist position in Bulgaria allows you to experience the vibrant culinary scene and cultural energy of Sofia. Bulgaria provides the perfect balance of professional growth and leisure, making it the ideal destination for anyone searching for rewarding Polish-speaking jobs abroad.