Polish-Speaking Customer Care & Accounts Specialist

Kerry Group; Oleśnica; Hybrid; PLN 60,000 - 80,000; Full time

Benefits offered by this job

Modern work environment

Learning resources

Employee wellbeing & benefits

Job summary

Kerry Group is seeking a Polish speaking Customer Care Specialist in Oleśnica to be the main contact for Polish customers, handling inquiries and orders with a focus on service excellence. The role starts with training (4–6 weeks) and then becomes hybrid, in the office 3 days a week.

The ideal candidate is fluent in Polish and English, with strong communication, organization, and a collaborative approach to support the supply chain and improve customer experience.

Qualifications

• Fluent Polish and English required.
• Excellent communication and interpersonal skills.
• Ability to adapt and collaborate in a dynamic environment.
• High attention to detail and strong organizational, analytical, problem solving and administrative skills.
• Team player with a desire for continuous learning and growth.

Responsibilities

• Maintain professional, timely and effective communication with customers.
• Handle account administration, inquiries and commercial support.
• Manage customer orders and requests, proposing process improvements where possible.
• Resolve service issues by clarifying complaints, determining causes and escalating when needed to Lead/Supervisor/Manager.
• Develop and maintain strong relationships with customers and coordinate with supply chain and other departments.
• Keep up-to-date knowledge of products, customers, processes and suppliers.
• Support information gathering to aid in implementing improvements.
• Remain flexible to meet business requirements.

Skills

Polish & English

Communication

Teamwork

Attention to detail

Organizational skills

Problem solving

Administrative skills

Job description

Kerry Group is seeking a Polish speaking Customer Care Specialist in Oleśnica to be the main contact for Polish customers, handling inquiries and orders with a focus on service excellence. The role starts with training (4–6 weeks) and then becomes hybrid, in the office 3 days a week.

The ideal candidate is fluent in Polish and English, with strong communication, organization, and a collaborative approach to support the supply chain and improve customer experience.