Customer Care Specialist

Kerry Group; Oleśnica; Hybrid; PLN 60,000 - 80,000; Full time

Benefits offered by this job

Modern work environment

Learning resources

Employee wellbeing & benefits

Job summary

Kerry Group is seeking a Polish speaking Customer Care Specialist in Oleśnica to be the main contact for Polish customers, handling inquiries and orders with a focus on service excellence. The role starts with training (4–6 weeks) and then becomes hybrid, in the office 3 days a week.

The ideal candidate is fluent in Polish and English, with strong communication, organization, and a collaborative approach to support the supply chain and improve customer experience.

Qualifications

• Fluent Polish and English required.
• Excellent communication and interpersonal skills.
• Ability to adapt and collaborate in a dynamic environment.
• High attention to detail and strong organizational, analytical, problem solving and administrative skills.
• Team player with a desire for continuous learning and growth.

Responsibilities

• Maintain professional, timely and effective communication with customers.
• Handle account administration, inquiries and commercial support.
• Manage customer orders and requests, proposing process improvements where possible.
• Resolve service issues by clarifying complaints, determining causes and escalating when needed to Lead/Supervisor/Manager.
• Develop and maintain strong relationships with customers and coordinate with supply chain and other departments.
• Keep up-to-date knowledge of products, customers, processes and suppliers.
• Support information gathering to aid in implementing improvements.
• Remain flexible to meet business requirements.

Skills

Polish & English

Communication

Teamwork

Attention to detail

Organizational skills

Problem solving

Administrative skills

Job description

Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.

About the role

We have an exciting opportunity for an experienced, passionate and professional individual, with the ability to operate in a dynamic environment to join our Customer Care team as a Polish speaking Customer Care Specialist.

The Customer Care Specialist acts as the key contact between our Polish customers' and the company and will be responsive to customer's requirements at all times, (both internal and external) and resolve customer queries quickly and will direct their efforts to maximise the customer experience.

We welcome applications from candidates with other European Languages also.

The role is based in Olesnica, Poland and will require full attendance for the training period (4 – 6 weeks) then the role becomes a hybrid role working from the office 3 out of 5 days a week. This is a permanent contract position.

Key responsibilities

• Maintain professional, timely and effective communication with our customers
• Responsible for all aspects of account administration, account queries and commercial support
• Manage customer orders and requests in line with company procedures and propose improvements to procedures and processes, where possible, to improve efficiency and effectiveness
• Resolve service issues where possible by clarifying customer complaints, determining cause and seeking solutions and seeking support and escalating appropriately to Lead / Supervisor / Manager
• Develop and maintain strong relationships with all customers by effectively managing customer accounts
• Maintain up-to-date knowledge of products, customers, processes and suppliers
• Build strong relationships with the rest of the supply chain and all departments including the commercial team, work effectively with your Supervisor / Manager to improve the service to the customer
• Support the gathering of information to assist the implementation of improvements
• Remain fully flexible to meet business requirements and demands

We value courage, ownership, inclusiveness, open-mindedness and an enterprising spirit through success.

Qualifications and skills

In Kerry we understand that people have very different career trajectories and experiences. In order to be successful in this role we would be looking for the right competencies and aptitudes as well as your proven track record.

• Fluent Polish and English Speaker
• Excellent communication and interpersonal skills
• The ability to integrate and work effectively with others in a changing environment
• High level of attention to detail and strong organisational, analytical, problem solving and administrative skills
• A team player
• A strong desire for continuous learning and a desire to grow professionally

In Kerry we know that sometimes the perfect candidate doesn’t exist and people can be put off applying for a role if they don’t fit all the requirements. If you are excited about working for us and have the majority of the skills or experience, then please do apply as you could be exactly what we are looking for.

What we offer

• Modern Work Environment Newly renovated offices equipped with the tools needed to thrive
• Learning Resources Access to Kerry’s learning platforms and Udemy, including resources for professional and personal development.
• Employee Wellbeing & Benefits Accessible benefits package with subsidies for healthcare (Luxmed), fitness (Multisport cards), life insurance, eye lenses and frames (discount), and travel allowances for commutes over 15 km.