Polish & German-Speaking Action Coordinator-Work in Ghent, Belgium

Cross Border Talents; Województwo pomorskie; On-site; PLN 129,000 - 181,000; Full time

Benefits offered by this job

Meal vouchers

Transportation assistance

Shift allowances

Well-being services

Career advancement opportunities

Public holidays and legal leave

Job summary

A leading international organization is hiring a multilingual Action Coordinator to join their team in Ghent, Belgium. In this hybrid role, you will liaise with customers to resolve breakdown issues while leveraging your fluency in multiple languages including English and either Polish, Czech, or German. The position offers competitive pay, additional benefits, and emphasizes a supportive work-life balance.

Qualifications

• Fluency in English and at least two of Polish, Czech, Lithuanian, or German. Knowledge of French and Dutch is a plus.
• Willingness to adapt to a flexible shift schedule.
• Ability to manage breakdown cases across Europe with attention to detail.

Responsibilities

• Act as the primary liaison between customers, drivers, and dealers.
• Manage breakdown cases and facilitate vehicle uptime.
• Demonstrate exceptional communication and customer-centric approach.
• Demonstrate customer-centric communication and proactive problem-solving in all interactions.
• Support team development and share knowledge to improve service quality.
• Work within a rotational shift system and be flexible to cover different time slots.

Skills

Customer-centric mindset

Strong communication abilities

Ability to work in a collaborative team

Flexibility to work in shifts

Job description

Overview

Job Openings Polish & German-Speaking Action Coordinator-Work in Ghent, Belgium

Join our international client's dynamic team in a fast-paced environment where collaboration knows no borders. Embrace a multicultural workplace that values diversity and fosters a sense of family among colleagues. As a multilingual Action Coordinator, you'll play a pivotal role in ensuring our customers receive unparalleled support during breakdown situations, leaving a lasting impression of satisfaction with our brand.

This is a hybrid role with onsite component in Ghent, Belgium.

Responsibilities

• Act as the primary liaison between customers, drivers, and dealers to swiftly resolve breakdown issues and facilitate vehicle uptime.
• Manage breakdown cases across Europe, communicating fluently in the customer's native language and efficiently navigating designated systems for essential information.
• Prioritize customer needs and adhere to established breakdown processes with meticulous attention to detail.
• Demonstrate exceptional communication skills and a customer-centric approach in all interactions.
• Foster a positive, proactive attitude, continually striving to exceed expectations and contribute to team success.
• Embrace a culture of continuous learning, supporting team development and sharing knowledge.
• Maintain flexibility to work within a rotational shift system.

Requirements

• Customer-centric mindset with a positive outlook and strong communication abilities.
• Motivated to excel and eager to contribute to a collaborative team environment.
• For this position, one (either number 1 or number 2) of the following language combinations is required:
• English with at least two of Polish, Czech, Lithuanian, German. Other Eastern European languages are considered a plus.
• English with knowledge of French, German and Dutch (all four languages)
• Willingness to adapt to a flexible shift schedule.
• 1 month accommodation is provided by the company as relocation assistance.

Benefits

• Competitive salary with additional benefits such as meal vouchers, transportation assistance, and shift allowances.
• Access to well-being services to support overall health and wellness.
• Opportunities for career advancement within an international organization.
• Emphasis on work-life balance in a supportive environment.
• 10 public holidays, 20 days of legal leave.
• Hybrid working mode on initial onsite training period completion.