Polish & German-Speaking Action Coordinator-Work in Ghent, Belgium

Cross Border Talents; Szczecin; Hybrid; PLN 127,000 - 170,000; Full time

Job summary

A recruitment agency is seeking a Multilingual Action Coordinator to join an international client's team in Ghent, Belgium. This hybrid role requires fluency in English and proficiency in Polish or German. Responsibilities include managing customer breakdown cases and ensuring exceptional service. The company offers competitive salary, meal vouchers, and relocation assistance. Join a collaborative environment that values diversity and promotes well-being.

Benefits

Competitive salary

Meal vouchers

Transportation assistance

Opportunities for career advancement

Well-being services

20 days of legal leave

Qualifications

• Customer-centric mindset with a positive outlook and strong communication abilities.
• Willingness to adapt to a flexible shift schedule.

Responsibilities

• Act as the primary liaison between customers, drivers and dealers.
• Manage breakdown cases across Europe, communicating fluently in the customer's native language.
• Foster a positive, proactive attitude.

Skills

Customer-centric mindset

Strong communication abilities

Fluent in English

Knowledge of Polish or German

Job description

Polish & German-Speaking Action Coordinator-Work in Ghent, Belgium

Job Openings Polish & German-Speaking Action Coordinator-Work in Ghent, Belgium

Overview

Do you speak Polish with German and English at C1 level? Would you like to have an experience of living and working in Belgium? Then read on!

Cross border Talents is hiring on behalf of one of globally renowned brands in vehicle manufacturing. Join international client's dynamic team in a fast-paced environment where collaboration knows no borders. Embrace a multicultural workplace that values diversity and fosters a sense of family among colleagues. As a multilingual Action Coordinator, you''ll play a pivotal role in ensuring our customers receive unparalleled support during breakdown situations, leaving a lasting impression of satisfaction with our brand.

This is a hybrid role with onsite component in Ghent, Belgium.

Key Responsibilities

• Act as the primary liaison between customers, drivers, and dealers to swiftly resolve breakdown issues and facilitate vehicle uptime.
• Manage breakdown cases across Europe, communicating fluently in the customer''s native language and efficiently navigating designated systems for essential information.
• Prioritize customer needs and adhere to established breakdown processes with meticulous attention to detail.
• Demonstrate exceptional communication skills and a customer-centric approach in all interactions.
• Foster a positive, proactive attitude, continually striving to exceed expectations and contribute to team success.
• Embrace a culture of continuous learning, supporting team development and sharing knowledge.
• Maintain flexibility to work within a rotational shift system.

Requirements

• Customer-centric mindset with a positive outlook and strong communication abilities.
• Motivated to excel and eager to contribute to a collaborative team environment.
• For this position, one (either number 1 or number 2) of the following language combinations is required:
• 1. Highly proficient in English with at least two of the following languages: Polish, Czech, Lithuanian, German. Other Eastern European languages are considered a plus.
• 2. Highly proficient in English with the knowledge of French, German and Dutch (all four languages).
• Willingness to adapt to a flexible shift schedule.
• 1 month accommodation is provided by the company as relocation assistance.

Benefits

• Competitive salary with additional benefits such as meal vouchers, transportation assistance, and shift allowances.
• Access to well-being services to support overall health and wellness.
• Opportunities for career advancement within an international organization.
• Emphasis on work-life balance in a supportive environment.
• 10 public holidays, 20 days of legal leave.
• Hybrid working mode on initial onsite training period completion.