Polish & German Action Coordinator-Work in Ghent, Belgium

Cross Border Talents; Opole; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

An international support organization seeks a multilingual Action Coordinator to manage breakdown assistance, ensuring high levels of customer satisfaction. Candidates should be proficient in English and an additional Eastern European language. This hybrid role is based in Ghent, Belgium, and offers competitive benefits including relocation assistance, meal vouchers, and opportunities for career advancement.

Benefits

Competitive salary

Meal vouchers

Transportation assistance

Access to well-being services

10 public holidays, 20 days of legal leave

Opportunities for career advancement

Qualifications

• Motivated to excel and contribute to a collaborative team environment.
• Highly proficient in English with at least two Eastern European languages.
• Willingness to adapt to a flexible shift schedule.

Responsibilities

• Act as the primary liaison between customers, drivers, and dealers.
• Manage breakdown cases across Europe efficiently.
• Demonstrate exceptional communication skills in all interactions.

Skills

Customer-centric mindset

Strong communication abilities

Proficient in English

Fluent in Polish, Czech, Lithuanian, or German

Flexibility to adapt to a shift schedule

Job description

Overview

Polish & German Action Coordinator-Work in Ghent, Belgium

Join our international client's dynamic team in a fast-paced environment where collaboration knows no borders. Embrace a multicultural workplace that values diversity and fosters a sense of family among colleagues. As a multilingual Action Coordinator, you'll play a pivotal role in ensuring our customers receive unparalleled support during breakdown situations, leaving a lasting impression of satisfaction with our brand.

This is a hybrid role with onsite component in Ghent, Belgium.

Responsibilities

• Act as the primary liaison between customers, drivers, and dealers to swiftly resolve breakdown issues and facilitate vehicle uptime.
• Manage breakdown cases across Europe, communicating fluently in the customer\'s native language and efficiently navigating designated systems for essential information.
• Prioritize customer needs and adhere to established breakdown processes with meticulous attention to detail.
• Demonstrate exceptional communication skills and a customer-centric approach in all interactions.
• Foster a positive, proactive attitude, continually striving to exceed expectations and contribute to team success.
• Embrace a culture of continuous learning, supporting team development and sharing knowledge.
• Maintain flexibility to work within a rotational shift system.

Qualifications

• Customer-centric mindset with a positive outlook and strong communication abilities.
• Motivated to excel and eager to contribute to a collaborative team environment.
• For this position, one (either number 1 or number 2) of the following language combinations is required:
• 1. Highly proficient in English with at least two of the following languages: Polish, Czech, Lithuanian, German. Other Eastern European languages are considered a plus.
• 2. Highly proficient in English with the knowledge of French, German and Dutch (all four languages).
• Willingness to adapt to a flexible shift schedule.
• 1-month accommodation is offered by the company as relocation assistance for those moving from outside of Belgium.

Benefits & Other Info

• Competitive salary with additional benefits such as meal vouchers, transportation assistance, and shift allowances.
• Access to well-being services to support overall health and wellness.
• Opportunities for career advancement within an international organization.
• Emphasis on work-life balance in a supportive environment.
• 10 public holidays, 20 days of legal leave.
• Hybrid working mode after the initial onsite training period.