Polish CX Specialist – Relocate to Sofia (Training)

Mercier Consultancy MD; Wrocław; On-site; PLN 45,000 - 70,000; Full time

Benefits offered by this job

Fully Paid Relocation Package

Fully Paid Training

Health Insurance

Performance Bonus

Career development

Job summary

Mercier Consultancy Group is seeking a Polish Speaking CX Specialist for on-site work in Sofia, Bulgaria. The role involves delivering premium customer support in Polish across channels, maintaining product knowledge, and ensuring data integrity in the CRM system.

You will collaborate with cross-functional teams to resolve complex issues and meet KPIs. The position offers a fully paid relocation package, training, health insurance, and a monthly salary with performance incentives, reflecting a

Qualifications

• Polish (native or fluent) is essential.
• Professional level English for international office communication.

Responsibilities

• Provide premium customer support via phone, email, and live chat.
• Represent clients with excellence to Polish-speaking users.
• Keep up with product updates and policies to guide users confidently.

Skills

Polish language

English language

Customer service

CRM systems

Tools

CRM software

Job description

Mercier Consultancy Group is seeking a Polish Speaking CX Specialist for on-site work in Sofia, Bulgaria. The role involves delivering premium customer support in Polish across channels, maintaining product knowledge, and ensuring data integrity in the CRM system.

You will collaborate with cross-functional teams to resolve complex issues and meet KPIs. The position offers a fully paid relocation package, training, health insurance, and a monthly salary with performance incentives, reflecting a