Remote Polish-English Junior Customer Support

Elavon; Poland; Remote; PLN 45,000 - 71,000; Full time

Benefits offered by this job

Full onboarding and paid training

Career progression opportunities

Friendly, supportive team environment

Competitive salary and benefits

Job summary

Elavon in Poland is seeking a Junior Customer Representative to be the first point of contact for customers, providing Polish and English support via phone and digital channels in an international financial environment.

You will complete onboarding, learn products, and grow within a structured organization, with a friendly team, career development, and a competitive compensation package.

Qualifications

• Very good command of Polish (C1) and English (B2) both written and spoken.
• Secondary education (high school diploma) – students and graduates welcome.
• Customer-oriented mindset and willingness to learn.
• Good communication and interpersonal skills.
• Basic computer skills (MS Office, ability to navigate systems).
• Ability to work with procedures and deadlines.

Responsibilities

• Provide high-quality customer support for banking and card-related inquiries.
• Handle incoming calls and written requests from customers in Polish and English.
• Resolve customer issues during the first contact whenever possible.
• Support customers with account-related questions, payments, billing and card services.
• Escalate more complex cases to dedicated teams when required.
• Maintain accurate documentation in internal systems.
• Build positive and professional relationships with customers.

Skills

Polish language

English language

Customer service mindset

Communication skills

Basic computer skills

Education

High school diploma

Tools

MS Office

Job description

Elavon in Poland is seeking a Junior Customer Representative to be the first point of contact for customers, providing Polish and English support via phone and digital channels in an international financial environment.

You will complete onboarding, learn products, and grow within a structured organization, with a friendly team, career development, and a competitive compensation package.